Guild Wars 2

So since the day the game was released I’ve had a support ticket open about a refund after the store lagged and wasted all of my gems on top hats…

Over 2 weeks now i think.

Any ideas when I can expect a response or them to be refunded? So far I’ve had 2 auto responds I think.

EULA, 4, vii : You have no right to a refund related to Gems

Kelein.5836:

EULA, 4, vii : You have no right to a refund related to Gems

incorrect. if its an error such as the OP described they will refund it.

I quote the user agreement, I don’t take the decision
I hope there will be a refund…