Transaction in progress error, scared of being hacked
in Account & Technical Support
Posted by: Dimitris.3195
in Account & Technical Support
Posted by: Dimitris.3195
Hello guys I just submitted a ticket on the support team but I would also like that you check it out if possible and i will absolutely let you know if the support team resolves my problem. Look now I tried to log in today and it was not logging in as fast as other times. So I pressed cancel and log-in again, only this time what I got was a “transaction in progress” error message. What is that? i have never bought anything with gems, I have not even bought gems and I am really scared about a hacking attempt. Then I tried to log in again and it worked but if you can check and tell me what that was I would be grateful. Thanks
in Account & Technical Support
Posted by: Veeber.3192
Try restarting the client, it’s probably saying that because it’s still trying to connect the account.
I have noticed that ‘cancel’ seems to be buggy, for me it errors and says Connection Error then connects anyway.
in Account & Technical Support
Posted by: Blude.6812
There was a patch being applied yesterday as well, so initial log in time was slower as patch was being d/l’d and applied.
in Account & Technical Support
Posted by: Dimitris.3195
When I tried to log in yesterday the patch was not out yet
in Account & Technical Support
Posted by: Dimitris.3195
Guys at Arenanet and all people at the support center thanks alot for the immediate help you provided to me. My problem has been solved. If it was a hack attempt I lost nothing so I am happy. Thanks again. Keep up the good work
in Account & Technical Support
Posted by: Gaile Gray
ArenaNet Communications Manager
Guys at Arenanet and all people at the support center thanks alot for the immediate help you provided to me. My problem has been solved. If it was a hack attempt I lost nothing so I am happy. Thanks again. Keep up the good work
Thanks a lot for updating us, Dimitris. So glad it worked out well for you!
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