Trouble getting help from support
You can post your ticket number in the Stickied Review thread at the top of the page. Depending on your request, the CS Team may not be able to give an answer you find satisfactory. Not all things are possible.
Good luck.
Hi,
The agent who takes care of my tickets does not feel human at all, it almost feels like he is not even bothering to read and just copy/pastes a “cant do” reply and moves on to continue with his quota.
This makes me boil!
I feel like the agent doesn’t give a rat’s kitten and wont even try to help in any way.Ticket no: 784874
You’ve asked for the CS Team to make room on a full server so that you can transfer. As the agent who answered the ticket said, we are not able (or willing) to offer such a service.
I understand you’d like us to make an exception for you, but we’re simply not willing to “jump the queue” on behalf of any player, nor do we have the tools to do so.
As to your other statements in the tickets — and yes, I’ve read the whole thing — you’ve making some pretty wild allegations. “Venting” may feel good, but in the end, the answers that you received, all of which were expressed by human agents in a courteous manner, are absolutely correct: We cannot give you what you want. I’m sorry that you’re unhappy about that decision.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
Hi Gaile Gray,
What i’ve asked the support agent is not simply to transfer “jump the queue”
I’ve also mentionned that IN THE PAST MONTH! every time I actually saw an opening (that lasts very few seconds), transfering ALWAYS GLITCHES and never proceeds for me.
And no, I don’t want to “Jump the queue” because there is no queue (otherwise I’d already been in the server by now. A whole guild has managed to transfer in the past days (they used to be on SoS). (THERE IS NO “QUEUE”)
PS: I was not able to reply to you as you closed the thread.
Sorry if I confused you, I meant the word “queue” figuratively. There are any number of people waiting to join a certain world. Whomever is actively trying to join at the time a space becomes available will get that space. If several people are attempting to join, the first who complete the process will move. As I explained, we will not prioritize someone’s entry to that world over others. We won’t. We can’t.
You said in your ticket, “It JUST SAID NOT FULL AND BY THE TIME I CLICKED TRANSFER IT DID NOT LET ME!” You say the game “glitches.” What exactly happens? Do you disconnect? Black screen? Freeze? Time out? What error code or message do you receive when you get this “glitch?”
I’ve checked with the team and they have not noted any other tickets about a world transfer glitch. Please go ahead and provide detailed information about what you’re reporting in your ticket, including steps that allow our team to verify and replicate any possible issue so that we can investigate. Taking a screenshot of the message you receive is another way to get us the details.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
It sounds like you’re trying to transfer to a popular server. If you’re watching for the population to drop in order to transfer, then other players are probably watching as well. If a small number of slots opens up (less than a hundred) they would probably fill within minutes, if you weren’t actively watching you’d never even notice it. If a single slot opens, it would only last a few seconds before someone transferred to it. If more players than open slots tried to transfer, then some of them will fail.