Troubles logging in...
Hello, Mizter Owl!
I have the same issue. I don’t know why I can’t login. Im using good account name and password. I am able to log into my account on website and forums but can’t login Launcher. I don’t know what’s going on.
Also I’m using authentication system but it doesn’t work properly for me. I didn’t recieve any mails from Arena Net when I need to allow access to my account. The only way I can get to my account is by disabling email authentication for a while and then login without it.
Next issue is about Arena Net’s emails. They are marked as spam messages – don’t know why. Is it correct mails? noreply@guildwars2.com ?
i to cannot log into my launcher but can log into the forums.. i just got this game last night and was so excited now cant get on to play.
Next issue is about Arena Net’s emails. They are marked as spam messages – don’t know why. Is it correct mails? noreply@guildwars2.com ?
Yes, that should be okay. Usually you can tell your email that a mail from special addresses are never considered to be spam. You have to tell your email system that this email address is ok. The problem of not receiving mail from them should be ok then.
In any case where you have problems, you should make up a ticket. They can tell, which addresses should be cleared form the spam. And most of all they can help with any individual problem to get into the game.
It may take some time, but until now they solved ANY problem that I had.
ArenaNet Communications Manager
If you are still having difficulties, I really encourage you both to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Hello Gaile!
What if someone sent ticket and didn’t recieve any informations for 2 days? My neightbour has the same problem and he can’t login to account and doesn’t recieve any answers.
Hello Gaile!
What if someone sent ticket and didn’t recieve any informations for 2 days? My neightbour has the same problem and he can’t login to account and doesn’t recieve any answers.
For any ticket older than 3 days without an answer, there is a special sticky thread on this page. Post the ticket number and some information and Gaile will ask for a review there.