Guild Wars 2 Forum - Account & Technical Support

Unable to Validate Email Address

Hi,

I’ve had this issue since first buying the game last year, I’ve recently starting playing again and it’s starting to bug me so I thought I’d ask the question.

Basically whenever I log into the game client I receive the following message saying my email address has never been verified and I need to send a verification email (Example of the prompt attached).

However, clicking the ‘Send’ button to send the verification email does nothing (I never receive a verification email, nothing’s in my Spam folders either). It’s been like this for around a year now – Is this something I need to do via the website or is this something else?

Regards,

Ashley.

Attachments:

Unable to Validate Email Address

in Account & Technical Support

Posted by: Stillborn.1547

Stillborn.1547

I got the exact same problem. Did u receive any help ?

Unable to Validate Email Address

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

Please read the forums for answers:

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424

In GW2, Trading Post plays you!

Unable to Validate Email Address

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Smooth Penguin.5294:
Please read the forums for answers:

https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424

And again, you may submit a ticket, but be aware if your provider is blocking our mails, you may need to jump through a hoop or two to get the mail, up to and including possibly creating a new e-mail account with a less problematic provider so that you can discuss your account issue. (Be aware that in such circumstances, in particular, we will need to verify that you are the account owner — that is essential for security so please be patient with that process.)

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet