Guild Wars 2 Forum - Account & Technical Support

Unable to buy gems

in Account & Technical Support

Posted by: FoxLogan.8195

i am unable to buy gems as no browsers will open from the client, ive tried changing IP, restarting PC, changing default browser,

i would submit a ticket but all i get from the support page is

Page not found

Host
en.support.guildwars2.com
URL
/
Remote Address
“MY IP ADRESS AND PORT”

SpawnSrv/301.4032601 Instance/0.418945596

Unable to buy gems

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You can seek assistance here: https://help.guildwars2.com/home

Though, your issue is not isolated: https://forum-en.gw2archive.eu/forum/support/bugs/Cannot-purchase-gems-from-BLTC/first#post4086811

Good luck.

Unable to buy gems

in Account & Technical Support

Posted by: FoxLogan.8195

thank you for the quick responce, the method here worked great https://forum-en.gw2archive.eu/forum/support/bugs/Tabs-in-Gem-Store-not-loading/first#post3739993

Unable to buy gems

in Account & Technical Support

Posted by: Gaile Gray

ArenaNet Communications Manager

FoxLogan.8195:
thank you for the quick responce, the method here worked great https://forum-en.gw2archive.eu/forum/support/bugs/Tabs-in-Gem-Store-not-loading/first#post3739993

So glad that worked for you, and that you were willing to undertake the process.

Thanks a bunch for your support of the game, and for posting so that others can benefit from the work-around!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet