Guild Wars 2

When I try to login this is what happens.

I get the same thing. Then when I try to recover account is says error contact support. I contacted support 3 days ago and no reply.

@hepkat : please add your post to the sticky https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/ include your ticket/request number and Gaile will follow up on that.

@Atraides, have you tried using your email address and password instead of the login name? Check your Keyboard settings, in most cases people having their cap lock key activated and that leads to issues as well. If you still can not log in, file a ticket with the support and see if they can help.

I have tried using my full email, caps on and caps off, and I changed my password twice. And I just spent 4 hours reinstalling the game. Still won’t let me login.
I bought this game at 8am this morning to “de stress” for the weekend. Now I’m more stressed then before and feel like whipping my laptop against the wall and saying forget this game.

I see from your screenshot that you were still downloading the game when you tried to log in. You will often get an error when trying to log in if the game is downloading. I see, also, you have ‘Remember Account Name’ and ‘Remember Password’ ticked. You might try unticking them and typing or pasting them in manually. This has worked for some. You can paste with the ‘Control-V’ method.

I am having the same issue.

I tried what you suggested but still not working.

Gaile Gray.6029:

Please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile, you might find it helpful to amend the post your link points to, as it still instructs people to ‘Ask a Question’. =)

I have same problem here. When I resetting my password, it works fine, but in the second login the same error appears. That’s why I should change my password again and again so I can enter the website/game. Support told nothing useful, they just reset my password one more time.