Unable to make gem purchase
They have a limit in there. If you buy a lot. It should be a protection. If you want to buy more you may have to talk to support via a ticket, they can lift the limit.
ArenaNet Communications Manager
After making a “few” gem purchases today, I was then told I need to provide verification before I can make a purchase. Both of my purchase methods have been blocked. You really leave no way to provide this information except for a ticket, which I have started but of course, no response. This is really irritating. I understand why, to make sure someone isn’t making unathorized purchases but you really should have a better way for someone to provide this information so they can quickly do it and be on their way. Can someone plz look into my ticket. Thanks.
I bet you have been answered, but if you want to provide the ticket number I’ll review as soon as I am able to do so.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet