Unable to make gem purchase

Unable to make gem purchase

in Account & Technical Support

Posted by: Ludacrits.3857

Ludacrits.3857

After making a “few” gem purchases today, I was then told I need to provide verification before I can make a purchase. Both of my purchase methods have been blocked. You really leave no way to provide this information except for a ticket, which I have started but of course, no response. This is really irritating. I understand why, to make sure someone isn’t making unathorized purchases but you really should have a better way for someone to provide this information so they can quickly do it and be on their way. Can someone plz look into my ticket. Thanks.

Unable to make gem purchase

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

They have a limit in there. If you buy a lot. It should be a protection. If you want to buy more you may have to talk to support via a ticket, they can lift the limit.

Unable to make gem purchase

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

After making a “few” gem purchases today, I was then told I need to provide verification before I can make a purchase. Both of my purchase methods have been blocked. You really leave no way to provide this information except for a ticket, which I have started but of course, no response. This is really irritating. I understand why, to make sure someone isn’t making unathorized purchases but you really should have a better way for someone to provide this information so they can quickly do it and be on their way. Can someone plz look into my ticket. Thanks.

I bet you have been answered, but if you want to provide the ticket number I’ll review as soon as I am able to do so.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet