Unable to purchase gems

Unable to purchase gems

in Account & Technical Support

Posted by: TheMoDz.6810

TheMoDz.6810

Hi guys, I just bought the game yesterday with the sale, (lucky) and I was trying to purchase gems in game using the Trading Post, So steps i took.

-Clicked Trading Post
-Buy Gem
-chose 800 Gem = $10
-Clicked Paypal
-Filled up info
-game minimized
-brings me to Paypal page, with Google Chrome
-logged in paypal
-confirm/continue
-then it just throws me back at the Guild Wars 2 Buy page, showing the 2 versions of Guild wars 2 and saying An error occurred finalizing your purchase, Try Again or Contact Support…

Already sent a ticket, but not as detailed as this…
should i send a new one?

(request #18633)

Thank you…

(edited by TheMoDz.6810)

Unable to purchase gems

in Account & Technical Support

Posted by: Matty.7395

Matty.7395

I have the same problem

Unable to purchase gems

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

TheMoDz — I see your ticket has been responded to and is routed to the appropriate team. They’ll get back to you ASAP.

Matty — what’s your ticket number?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unable to purchase gems

in Account & Technical Support

Posted by: TheMoDz.6810

TheMoDz.6810

yea thanks guys, works well, fast response.
problem was system flagged by account for some reason,
maybe unverified email

Unable to purchase gems

in Account & Technical Support

Posted by: Matty.7395

Matty.7395

TheMoDz — I see your ticket has been responded to and is routed to the appropriate team. They’ll get back to you ASAP.

Matty — what’s your ticket number?

request #22202
I changed my main email address some months ago, maybe thats the problem?

Unable to purchase gems

in Account & Technical Support

Posted by: Raion.5280

Raion.5280

I also have same issues. Haven’t changed any information for Paypal or Gw2.

Support ticket #24447