Guild Wars 2

I appreciate being unlocked but I still have a character that is not back and restored. It was deleted by I assume the hacker and has yet to be restored. Character name Manara Serous Asura Elementalist level 25.

Is my ticket still open? Should I create a new one? can my character even be restored???

Any help would be appreciated.
Original tickets were
120906-003112
120906-001076

Unless things have changed they have stated they do not have the ability to restore accounts, characters, items at this time but are working on the tools to be able to do that in the future. I’m not sure if once the tools are available they will be able to restore old things that happened before the tools were available or not.

If this is true than im more than dissapointed >.>

so the character I recently made while waiting will be deleted if I decide to roll back since it was made after the deletion? awesome… >.>

and whats the ETA on the rollback being available?

GaileGray,

First, thanks for getting my account back up and going. My characters were thankfully not deleted.

I purchased $200 worth of gems and lost most of the items and all of the gold those gems were used to purchase when my account was hijacked. I got 1 day of enjoyment from those gems before this happened.

Are you telling me that I’m out of luck and to put in another $200 to get back to the state I was at before this happened? I really want to start playing again now that my account is back, but at this point I don’t have faith that this won’t happen again, as well as a sour taste in my mouth from so much money going down the drain.

I can understand from a technological perspective that you might not have the ability to restore an account at this time. However, I seriously doubt that your not tracking gem purchases and purchases on the trading post. I’m not asking to have the exact items I had restored. I’d like someone to take a serious look at my account history and give me a comparable amount of gems. I cannot in good faith put any more money into this game unless this happens.

For reference: 120906-009093

Thanks,
BeardedCoder

The reason I ask for an ETA is I would like to know if it would be preferable to remake this new charcter i grew fond of or remake my old one which im also fond of… if its like a week i might as well remake my old main…

“Account Restorations are not available yet but should be available pretty soon.”

And we get again a “soon”…What does that mean? 1-2week or more? People want to play the game and want to know that the waiting for the rollback worth it or not.