Unexplained E-mail Change
I got an e-mail friday saying my e-mail address had been changed. I did not change my e-mail address. I immediately reset my password and my e-mail’s password. I have been hacked once before.
Is there anything I can do to prevent being hacked again? I say this because I’m fairly sure if it’s going to happen it’s going to be soon. Like when Ascended armor crafting happens. Because I got hacked last time right as weapons hit.
Did the email you got ask you to contact Customer Support if you did not initiate an email change? Because, that is what you should do. Top of Page – Support – Submit a Request. Good luck.
ArenaNet Communications Manager
We cannot assist if your system is compromised, but you’re welcome to submit a ticket to ask about security in general and the team may be able to help you as you re-secure your system.
Consider also reading this article, which is very helpful: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet