Guild Wars 2 Forum - Account & Technical Support

Unlocked skins "vanish"

I found two of the skins I ’d bought missing without having recieved any compensation for it.

The first (I noticed and reported in-game 2 days ago) is the Dragon’s Jade Avenger skin which I had bought during release with the respective ticket and been using it on my hunter ever since. The Greatsword I applied it to, has been reverted back to its original

The second is the Phantom’s Hood which is on sale as we speak and I had bought it during release (as well), with real money.

What gives?!

Edit: For some reason the hood was packed and locked with the executioner’s outfit and was thereafter unlocked once I visited the BL armorsmith

(edited 2014-08-24 20:54:17 by Mpiftekis.1529)

Unlocked skins "vanish"

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Only CS could help you with this issue. Top of Page – Support – Submit a Request.

Make sure to carefully check all characters, inventories, and vault/banks.

Good luck.

Unlocked skins "vanish"

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Mpiftekis, that is very puzzling, but I’m glad you found the one skin. I suggest that you may want to submit a ticket so that the team can help with your second question.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unlocked skins "vanish"

in Account & Technical Support

Posted by: Daringnut.2593

Daringnut.2593

I was hoping this was the correct place to put this but I got the legacy armor skins when I bought the game and I had the free skin changes and after a couple uses of the skin change that comes in the legacy pack it will no longer let me use my free skin changes because they vanished. please let me know if it was only a couple uses or if not couple you help me get me skin change back. Thank you very much

Unlocked skins "vanish"

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Daringnut.2593:
I was hoping this was the correct place to put this but I got the legacy armor skins when I bought the game and I had the free skin changes and after a couple uses of the skin change that comes in the legacy pack it will no longer let me use my free skin changes because they vanished. please let me know if it was only a couple uses or if not couple you help me get me skin change back. Thank you very much

Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Unlocked skins "vanish"

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Daringnut.2593:
I was hoping this was the correct place to put this but I got the legacy armor skins when I bought the game and I had the free skin changes and after a couple uses of the skin change that comes in the legacy pack it will no longer let me use my free skin changes because they vanished. please let me know if it was only a couple uses or if not couple you help me get me skin change back. Thank you very much

Have you checked your Wardrobe for the skins? The consumable skins (free to apply) are only one-time use.

Good luck.