Upgrading Account from Normal to Collectors.
in Account & Technical Support
Posted by: Gamer Bearded.6980
in Account & Technical Support
Posted by: Gamer Bearded.6980
I bought guild wars 2 (normal edition) from a store. And entered the Serial Code onto my account. I later received A collectors edition of Guild Wars 2 and now I wish to apply the new Serial Code onto my account for the exclusive in-game items I was promised. When I entered it, it came up with Serial Code Overlap, and no it’s not a problem on my end. I watched your videos about stacking Serial Codes and it says I can “upgrade” my account. Which is like upgrading from normal to collectors. I’m guessing they are having problems with detecting the difference in Serial Code types. I’m not all knowing though so…Any way, I’d like to hear your thoughts or answers to solving my problem. Thank you for taking your time.
in Account & Technical Support
Posted by: Archangel.1604
Lots of us are having the same problem. They seem to be actively ignoring right now to help all the people who can’t protect their own accounts.
in Account & Technical Support
Posted by: Gamer Bearded.6980
See I’d really like to enjoy my in-game items. It’s ok, make sure people can actually play the game. But they do need to be focusing in all areas so EVERYONE gets helped. I didn’t spend another $160+ dollars just for the charr figure. I also bought it for the in-game items. Also, why don’t they have a number to call? I mean they are a BIG company now releasing a big game.
in Account & Technical Support
Posted by: Archangel.1604
See I’d really like to enjoy my in-game items. It’s ok, make sure people can actually play the game. But they do need to be focusing in all areas so EVERYONE gets helped. I didn’t spend another $160+ dollars just for the charr figure. I also bought it for the in-game items. Also, why don’t they have a number to call? I mean they are a BIG company now releasing a big game.
You’re preaching to the choir. I don’t mind them dedicating a couple extra bodies to “hacked” accounts. I just don’t like them pretty much ignoring everyone else to deal with it.
(edited by Archangel.1604)
in Account & Technical Support
Posted by: Gamer Bearded.6980
I mean I hope it’s just a temporary thing! You should be able to upgrade your account! I mean it says you can, then it isn’t follow up with. I’m just a little sad at the moment because I can’t use what I paid for. Does anyone knows what’s up?
in Account & Technical Support
Posted by: Sacred Shield.9321
Lots of us are having the same problem. They seem to be actively ignoring right now to help all the people who can’t protect their own accounts.
some people had unique passwords and emails and still got hacked… like me. Keep in mind we can’t use what we paid for at all. While you still have game access we don’t.
in Account & Technical Support
Posted by: Archangel.1604
Lots of us are having the same problem. They seem to be actively ignoring right now to help all the people who can’t protect their own accounts.
some people had unique passwords and emails and still got hacked… like me. Keep in mind we can’t use what we paid for at all. While you still have game access we don’t.
And I’ll continue to ask this question. If you didn’t mess up at all, are you saying Anet was hacked?
Do you really believe they were?
I have the same issue. I logged a support ticket a week ago but still no fix.
in Account & Technical Support
Posted by: Gamer Bearded.6980
Lots of us are having the same problem. They seem to be actively ignoring right now to help all the people who can’t protect their own accounts.
some people had unique passwords and emails and still got hacked… like me. Keep in mind we can’t use what we paid for at all. While you still have game access we don’t.
ANet wasn’t hacked. And it isn’t people getting through their “Firewall”… no one knows what they are talking about. First off they can’t get to you through in-game. It is done by following a link or visiting third websites/ downloading third party software… Many people have poor knowledge about keeping their information safe. Stop being a waste of space on support forums as most people report being hacked are… half are reporting it falsely anyway just because they don’t understand what is going on with their account. Personally it’s ok for them to focus on Security Issues, but they are a major publisher now, they need to act like it. And have a real active support team. Not just Gaile and a few others looking at poorly written reports about being “hacked”. They need a support line, and answers.
On another note, keep up the good work Gaile. But please focus on all the problems. Not falsely reported claims of being hacked (although there are a few true issues about it) I’m sure 50%+ are false and they just don’t know their information or can’t read error screens shown right in front of their faces.
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