Guild Wars 2

So I invited three of my friends to come and join the Free trail weekend. 1 out of 3 of my friends actually played it for longer than 1 hour and loves it. She use to be a WoW dedicated player and now is gong to be forsaking World of Warcraft for GW2 every night besides Wednesday and Tuesday. So since she is a real life friend I spotted her the cash to get GW2 retail copy.
Now problem was she lives in Ohio and I California. So I ran off to Best Buy and picked up a copy of GW2 for $62.64. Got home and passed her the code for her new game (Serial code) So she could upgrade her trail to a full account. Also so she could get the booster pack for doing it during the free trail weekend. This started at 7pm PST. She pressed the in game link and it wanted her CC she wasn’t doing that and neither was I. She went to the registration site and Entered the Serial code and it told her it was an invalid code. So after an hour of me scanning in the Serial code insert ( along with all the other information on it and the receipt of purchase and her trying time and time and time again, I decided to jump on her account ( with her permission) and tried to figure it out. Sure enough every time I would try to upgrade or register the serial code it would say information was invalid and or server timed out, or asked if I wanted to link her account to my account.

I know the devs are usually pretty good about answering and getting issues resolved. My suggestion to her was wait until 7am PST and try and log on it will say your trail is done and ask for a product serial code. The code I gave and emailed scans to her should work no problem. My issue is the fact that she deserves the boosters packs and I have a feeling that if she waits she wont get them. If anything Anet she deserves the boosters for simply forsaking World of Warcraft and coming here lol.
Any how her user name is stated below
Yunabraska.7836
If any Devs of Anet can either Email or whisper me in response to this I again have proof of purchase of the game before the Trail weekend ended. There is also proof that I loged onto her account from California and you will see I went to the support page and all over looking for a solution. Please please help.

Maybe someone else has a solution to this problem any advice would be greatly appreciate it.

Again we have the retail Hard copy of the game, not the digital.

This is an issue for support – go "here"https://en.support.guildwars2.com/
Your friend should do this, most likely. I’d recommend first she register an account (support system accounts are separate for a number of reasons from the game account, using the same email is recommended) but it’s not necessary.

Use the “ask a question” tab. if after three days no response/resolution after the human response (you should receive an automated “your ticket is in the system, here’s the number” email right away) there is a sticky thread here for tickets that old to be reviewed – but don’t post in thatthread until it’s at least three days old.

We have gone to the support page and nothing there helps.
We have done the registration of her account and still not working, thank you but we tried all these avenues already, which is why I was posting here.

Without a support ticket you wont be helped
There is nothing the forum can do for you. You need to write a ticket and inform support on the page you already got refered to.

I had to do it for my lads account.

Just head on over to https://register.guildwars2.com to register your serial code. Put in the new code and when you are presented with the question “Do you have a Guild Wars account?” be sure to select “Yes” and enter your login information for Guild Wars 2. Then, be sure to put in the exact same information that you did the first time on the second page of registration. Once your registration is complete, your new code will stack on top of the old one, giving you an active serial code with pre-purchase bonuses. Please note that the last four digits of your display name may change. This is a known anomaly that we are currently working on a fix for. This does not affect your account in any way aside from having different digits following your display name.

Not sure this will help you but thats what i had to do to change it from a trial to full account.

Gaile Gray.6028:

Kaimick — If the advice from XxTAFxX does not work for you, I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

I’d like to help you more directly, but this really does require individual agent assistance, because there is sensitive information that we do not want to have shared on the forums, such as the serial code, registration info, etc. Thanks for understanding.

Yeah I put in a Support ticket about this, my main concern at this point is weather or not her account is going to be upgraded with the hard copy of them game and if she will receive the booster pack since the game was purchased prior to the end of the event?

Do you think you could shed a lil light on that? I realize you can’t fix it I am more just asking weather or not all the work she did over the trail weekend is going to be a waste since we didn’t do it digitally. Thank you for your response in this matter just a little information about the situation is all I am looking for.

Thank you I appreciate you help and advice in this matter.