Was Nearly Hacked

Was Nearly Hacked

in Account & Technical Support

Posted by: Chaos Soldier.4753

Chaos Soldier.4753

I was checking my Email and in my Spam folder I see this:

A log-in attempt from the following location is currently awaiting your authorization.

Address: 61.187.193.170
City: Chenzhou
Region: 11
Country: CN

This location is approximated based on information provided by your Internet Service Provider. If in doubt, deny the request and try again.

If you are certain this log-in attempt was not made by you, then someone else knows your log-in credentials and you should change your password immediately via Account Management.

For security purposes, we alert you each time your account is accessed from an unrecognized location. To authenticate this log-in attempt, please click the link below:

I started freaking out since Ive been unable to get on since I was changing over computers. But after I changed my password and got on I saw that the hacker failed to get in. Im just wondering what else can I do to ease my mind?

Was Nearly Hacked

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Was Nearly Hacked

in Account & Technical Support

Posted by: Chaos Soldier.4753

Chaos Soldier.4753

After further investigating I saw that someone in Texas was clawing their way into my account so I booted them on my security page and then changed my password again and then changed my Email Password. Its now been three hours since this happened and was wondering if Im in the clear? Am I being keylogged? I ran PC Matic, Norten and CCleaner and nothing showed up. I could get Avast again. What should I do? I cant get an Authicticator since I dont have a Smartphone.

tl:dr PANICING!!!!!

Was Nearly Hacked

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

The log-in from TX may be the forum IP address. The forum IP address shows up sometimes when you use the forums.

If you log into the forum, and the IP address shows up at that moment in Account Security, then it is you using the forum. You can Whois the address to see if it belongs to NCSoft or ArenaNet.

Was Nearly Hacked

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

The log-in from TX may be the forum IP address. The forum IP address shows up sometimes when you use the forums.

If you log into the forum, and the IP address shows up at that moment in Account Security, then it is you using the forum. You can Whois the address to see if it belongs to NCSoft or ArenaNet.

This is true. I’d like that forum access not to show, so that it doesn’t cause concerns and so real would-be hackers from the same area aren’t sneaking onto accounts.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet