Weird Authentication problem
Okay, so basically, this is the story:
I’ve been able to use E-Mail authentication fine since release of it, and never had an issue with it calling the wrong IP or the wrong city.
Now suddenly, as I try to log in for a few minutes before work, each time I try to sign in, it asks me to use E-Mail authentication.
Ok, no biggie, must’ve just reset or something.
Log in to e-mail, and suddenly, wrong city AND incorrect IP address.
“well that’s not me. I should try one more time to make sure this is me. If it isn’t, I should change my password!”
So I go and exit, restart my computer, and try again. Still the same thing. The IP is incorrect, AND the city is incorrect but each time I log-in and it tells me to authenticate, the attempt is from my home (known because each time I’ve tried now I’ve gotten an email, no random ones). Why would this suddenly be happening if literally nothing has changed? No new modem, no new house, no new ISP, no new computer… And definitely not a new city.
It is normal for those e-mails to show incorrect city especially if/when your external IP gets changed (they dont show your location but address of ISP they were registered to). If you are not sure if new IP is yours or not, visit http://ping.eu and compare your current IP with one you get in authorization email.
War doesn’t determine who is right, only who is left.
Your ISP might have changed something. Or you might be getting hacked. I suggest sending a ticket into ANet support
I predict “Rift style” hack in the works. More of these are popping up. Someone changed the e-mail on my account so I had to submit a ticket to have it restored. Restore was successful and I was able to change my password, authenticate via e-mail, and set up the mobile authenticator. The problem is that the hacker has been in my account for a solid 36 hours now and I’m now getting an error message that another client is accessing my account of course. No help from ANet on this specific issue after submitting ticket, only a similar suggestion to use Pingplotter to check on connection issues which isn’t my problem.
Okay, so basically, this is the story:
I’ve been able to use E-Mail authentication fine since release of it, and never had an issue with it calling the wrong IP or the wrong city.
Now suddenly, as I try to log in for a few minutes before work, each time I try to sign in, it asks me to use E-Mail authentication.
Ok, no biggie, must’ve just reset or something.
Log in to e-mail, and suddenly, wrong city AND incorrect IP address.
“well that’s not me. I should try one more time to make sure this is me. If it isn’t, I should change my password!”
So I go and exit, restart my computer, and try again. Still the same thing. The IP is incorrect, AND the city is incorrect but each time I log-in and it tells me to authenticate, the attempt is from my home (known because each time I’ve tried now I’ve gotten an email, no random ones). Why would this suddenly be happening if literally nothing has changed? No new modem, no new house, no new ISP, no new computer… And definitely not a new city.
It is normal for those e-mails to show incorrect city especially if/when your external IP gets changed (they dont show your location but address of ISP they were registered to). If you are not sure if new IP is yours or not, visit http://ping.eu and compare your current IP with one you get in authorization email.
Excellent suggestion! Some time ago, a player in the UK showed me his “IP tracking,” and he was allegedly logging in from four hundred miles away, and in a span that covered three countries! (England, Scotland, Wales)
This was a phenomenon of his ISP, and the access points all were legitimately his. I hasten to add, your mileage may vary, and it’s better to be safe and decline suspicious-looking log-in requests than to accept them with the assumption that they’re coming from the correct source. I’m just pointing this out to say that there can be variances that are perfectly legitimate. If you have questions, you could contact your ISP to get some details of what would be normal for their services in relation to IP addresses.
Your ISP might have changed something. Or you might be getting hacked. I suggest sending a ticket into ANet support
Yes, end of the day, this is the best thing to do when you’re concerned about a possible compromise or with the effectiveness of your authentication system.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
[quote=911651;Gaile Gray.6028he was allegedly logging in from four hundred miles away, and in a span that covered three countries! (England, Scotland, Wales)[/quote]
Last time I checked, England, Scotland & Wales were not seperate countries, but all three part of the same country, the UK.
But I guess Anet’s idea of countries outside the USA & South Korea is a little bit odd: they even seem to think Belgium is a French speaking country, because they keep sending me to French pages.
Oh, well.
Tallis – Perpetual newbie – Tarnished Coast.
Always carries a towel – Never panics – Eats cookies.
Always carries a towel – Never panics – Eats cookies.
he was allegedly logging in from four hundred miles away, and in a span that covered three countries! (England, Scotland, Wales)
Last time I checked, England, Scotland & Wales were not seperate countries, but all three part of the same country, the UK.
England, Scotland and Wales are all countries. The UK is a sovereign state of which these countries are part (along with Northern Ireland).
Last time I checked, England, Scotland & Wales were not seperate countries, but all three part of the same country, the UK.
But I guess Anet’s idea of countries outside the USA & South Korea is a little bit odd: they even seem to think Belgium is a French speaking country, because they keep sending me to French pages.
Oh, well.[/quote]
The United Kingdom is not a country. England, Scotland, and Wales are part of the United Kingdom, which also includes Northern Ireland. Great Britain — also not a separate country — consists of the countries of England, Scotland, and Wales but does not include Northern Ireland.
And the dominant/preponderant aggregate language in Belgium is French, even if Dutch/Flemish is the most common of the first languages for those who speak more than one. Since we do not localize to Dutch, I guess the assumption is that French is the more likely choice, even while we respect that other languages are spoken there.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
he was allegedly logging in from four hundred miles away, and in a span that covered three countries! (England, Scotland, Wales)
Last time I checked, England, Scotland & Wales were not seperate countries, but all three part of the same country, the UK.
England, Scotland and Wales are all countries. The UK is a sovereign state of which these countries are part (along with Northern Ireland).
Oh gosh, sorry, Bluestone, I didn’t see your post. Thanks for the info — you are 100% correct.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet