What happens after..?

What happens after..?

in Account & Technical Support

Posted by: Pwnzor.5682

Pwnzor.5682

hey i dont have any problem with my account. But i’m verry verry scarry to get hacked :s
Well not that scary But i played gw2 from release and i finaly got well almost got my legendary weapon

So i pretty scared to be hacked when i own the weapon..
I never wanne lose it.

So my question is, what happens if u get your account back after a hack?
Do u get your stuf back aswel or only your account?

What happens after..?

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

If this does happen, you can get your account and chars/items back (not from a guild bank).

It is called a rollback and you can get only one per account! So if you were to get hacked again, you could get your account back but not your chars/items for a second time.

What happens after..?

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

It’s difficult for them to hack you if you have IP authorization set up. Even if they have your email and password the hacker still needs you to authorize access before they can get in. The only people who can get in are people who access your computer at home if you have it set on ‘remember password and email’.

You get one account rollback to recover any items lost from a stolen account, but only from outside hackers. If someone gets into your account from your computer and deletes/sales stuff then you are out of luck. They don’t cover that. So unclick ‘remember password/email’ to cover that situation.

So, have the IP authorization set up. If you get an IP verification request, only ok the ones from your IP. Have an email and password that is unique to this game then have ‘remember email and password’ turned off on your computer. In addition, if you get an email saying it’s from ANet asking you to verify account ownership, don’t touch the link as it’s a phishing email from a thief. If you do all this, your account should be safe.

What happens after..?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Also, it’s important to not that an account restoration takes place only for a compromise from an unknown third party and that we will roll-back an account only if we are able to track the incident and remove the stolen items from the economy. This prevents people from pretending to be compromised by handing their stuff to a friend and then crying “HACK!”

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

What happens after..?

in Account & Technical Support

Posted by: Pwnzor.5682

Pwnzor.5682

Also, it’s important to not that an account restoration takes place only for a compromise from an unknown third party and that we will roll-back an account only if we are able to track the incident and remove the stolen items from the economy. This prevents people from pretending to be compromised by handing their stuff to a friend and then crying “HACK!”

haha yea i know that this wouldn be so easy
But i just want to know if its possible if it realle happens.

(sorry for bad english)