What's the Arena support e-mail ?

What's the Arena support e-mail ?

in Account & Technical Support

Posted by: Shpongle.6025

Shpongle.6025

Hello,

I just got banned for 3 days, and I have no idea why, or what the reason is, or what my infraction is, and I’ve been looking all over this page and forum and I can’t find the e-mail of the support team of where I write the e-mail to and ask why I was banned and what for.

Thank you.

Are you Shpongled?

What's the Arena support e-mail ?

in Account & Technical Support

Posted by: Shpongle.6025

Shpongle.6025

Oh, and the error code is: 45:6:3:2205 , if that helps anything

Character name I was on when I got disconnected is Shpongle D Master

Are you Shpongled?

What's the Arena support e-mail ?

in Account & Technical Support

Posted by: Shpongle.6025

Shpongle.6025

So, I read:

Rules of Conduct – did not break any of these rules
User Agreement – did not break any of the agreements
Naming Policy – had the same name since Aug 28th 2012, so that can’t be it
Conduct Breaches and Outcomes – Read this, good info but I didn’t do any of those things

So what exactly happened, that I got disconnected, no explanation, then I try to login and I’m suspended for 72 hours?

Was it a miss click ? Is it possible that the GM clicked the wrong name ?

All I wanna know is why and what, altough I complied with all the rules and everything, I just read them I didn’t break any of them. I was chilling in the invasion map and got dc’d. Is it maybe like from something I did or typed last week? Cuz I remember a heated argument I had last week, was it that? Why a week late then tho?

How does this work ?

I think this was most likely a miss click, I don’t know, but can I get an explanation, at least? I’m cool with a 72 hour ban if you got the right person, it’s no biggie, but I’d like to know what or why at least, that’s be nice.

Are you Shpongled?

What's the Arena support e-mail ?

in Account & Technical Support

Posted by: Shpongle.6025

Shpongle.6025

I read all of the stuff the login sais to read again, this is so vague.

If I don’t know why I got banned, or what got me banned, how will I not repeat it again right after I was banned? Am I gonna get an e-mail later on that will explain in detail which rules I broke and why I got banned?

Because I read all of it, and the rules are so vague, and I did not break any of them. Yet I’m banned, so someone must not have liked something I said.

How can I not repeat the same mistake if I don’t even know what the mistake was?

It would be nice to know what, why, when, where this ban happened?

And if it’s just a tired GM, that gets irritated or aggressive or overly angry or whatever, that’s no biggie either. Not like I’m gonna sue you guys.

I just wanna know why, is all. So it doesn’t happen again. Cuz It just happened out of nowhere, you know. I mean people type things that break 95% of the rules ALL THE TIME, and I NEVER did or do type anything like that, yet here I am typing this.

If this is a case of mistaken identity, It’s cool. But if you got the right guy, then at least I would like to know, why.

If it was a mistake or a tired GM clicked the wrong person, that person being me, just unban me, no biggie, but if the dude got the right person, then it would be polite of you guys to tell me why.

Feel free to private message me about it or send me an e-mail to my e-mail about it.

Are you Shpongled?

What's the Arena support e-mail ?

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

You should have received an e-mail from them at the e-mail address you told them when you opened your account. Check the spam and junk folders as some e-mail providers have classified ArenaNet mail wrongly as spam.

Otherwise click on support at the top of the page and open a ticket asking them about it directly (via ask a question). Be polite.

We are heroes. This is what we do!

RIP City of Heroes

What's the Arena support e-mail ?

in Account & Technical Support

Posted by: Shpongle.6025

Shpongle.6025

You should have received an e-mail from them at the e-mail address you told them when you opened your account. Check the spam and junk folders as some e-mail providers have classified ArenaNet mail wrongly as spam.

Otherwise click on support at the top of the page and open a ticket asking them about it directly (via ask a question). Be polite.

cool thanks dude

Are you Shpongled?

What's the Arena support e-mail ?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet