Will I be responded to by email or website?

Will I be responded to by email or website?

in Account & Technical Support

Posted by: Azunai.5974

Azunai.5974

Yeah hey, I sent a support ticket about changing my current email since I can’t access it (stupid Yahoo!) so I’m wondering, will any response be sent to me via email or website?

It’s important to know that I need to have everything talked about on the website itself using private messages, or maybe instead send it to my second email I named in the support ticket.

Hope I hear from you guys, thanks!

Resident deaf elementalist – Tarnished Coast
Everyone needs a little optimism!

Will I be responded to by email or website?

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

From my own experiences, the responses come through e-mail. I usually never get mail from a Dev, unless it’s Gaile being super nice.

In GW2, Trading Post plays you!

Will I be responded to by email or website?

in Account & Technical Support

Posted by: Azunai.5974

Azunai.5974

Hey guys, thanks for helping me out with this problem so quickly!

A couple games denied my request for an email change but you guys threw me a bone and helped me with this problem. Thank you very much, looking forward to playing GW2 more!

Resident deaf elementalist – Tarnished Coast
Everyone needs a little optimism!

Will I be responded to by email or website?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hey guys, thanks for helping me out with this problem so quickly!

A couple games denied my request for an email change but you guys threw me a bone and helped me with this problem. Thank you very much, looking forward to playing GW2 more!

Great — I’m glad we could help you out! (And that we looked sterling when compared to… I mean, that we could help you out. )

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet