Yeah, I'm getting hacked

Yeah, I'm getting hacked

in Account & Technical Support

Posted by: Freedansan.3571

Freedansan.3571

So I recently tried to log into my account today, only to figure out that my password wasn’t working. I tried to reset it, but it took a decent amount of time because “Password reset is not currently available”.

K, so I changed my password and I manage to log in, only to find a new Level 20 ranger in my account, WHICH I NEVER MADE.
Anyways, clicked on him only to be disconnected from the game, getting a message that I lost internet connection.

I relogged and clicked on my level 24 mesmer, only to be told that another user has logged into my account. Relogged again, and I soon found the level 20 ranger to now be level 26……. This happened in a space of like, 5 minutes tops.

So yeah, what do I do? I’m going to send a ticket or something to support but I also wanted to know if this was happening to anyone else.
Also, the character name for the Ranger is “Erg E”

Edit
I just checked, and it turns out that 3 different IP addresses from China has been authorized onto my account.

Edit 2
So, I just checked that new character that just appeared in my account. He’s currently in a level 79 ish area and he has a bunch of high leveled equips in his inventory o.o I don’t know what to do with all of that >.> Or if I should be doing anything at all o.o

(edited by Freedansan.3571)

Yeah, I'm getting hacked

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

Expect that all your gears are gone, and your gold.

Intel Core i7 4790K @4.7 GHz, 32 GB 2133 MHz DDR3.
MSI GTX 1080 Sea Hawk EK X 2xSLI 2025 / 11016 MHz, liquid cooling custom loop.
Samsung 850 Evo 500 GB. HTC Vive.

Yeah, I'm getting hacked

in Account & Technical Support

Posted by: Freedansan.3571

Freedansan.3571

Expect that all your gears are gone, and your gold.

Hehe I expected that xD But I checked, and I don’t see anything missing o.o I find it so suspicious that I feel the need to check it out again.