Guild Wars 2

Hello, I’ve decided after a 2 month break from GW2 to come back and give it another try, but I can’t even log into the game.
Here’s the error it gives me:
“You have not applied a retail serial code to your account and the grace period has ended. Until you apply a serial code, you will be unable to continue playing Guild Wars 2. Please visit the retailer where you pre-purchased or pre-ordered Guild Wars 2 to obtain your retail serial code.”

Thing is, I pre-ordered the game from Gamestop, and already activated my game on release date. I played happily and I have a level 28 Asura Ranger, and now you’re telling me that I HAVEN’T applied a serial code?
I’ve already searched for the soltuion to this problem, and someone said you have to repurchase Guild Wars 2 from the website. And I’m for kitten sure not going to do that.
This has really kitten me off and I’m just going to uninstall the game unless I get a solution ASAP, along with plenty of other poor customers who are having the same problem.

Thanks.

Don’t assume anything about other customers.
And if you have a problem, write a ticket. Hopefully the problem can be solved that way.

It sounds like the code you received from Gamestop may have been fraudulent, which could be why the account has been suspended. You’ll need to obtain a new code and apply it to your account before it can be reactivated. You should be able to do this buy purchasing a new code via the online store. If this is indeed the reason for the account suspension, which Customer Support can verify, you should be entitled to a refund by Gamestop. I would suggest putting in a support ticket on the issue, let Support investigate and tell you why the account is suspended. If it is because of a fraudulent code, print the response and take that with you (and your original purchase reciept) back to Gamestop and demand a refund.

Michael.4791:

Don’t assume anything about other customers.
And if you have a problem, write a ticket. Hopefully the problem can be solved that way.

I wasn’t assuming anything. I looked up on this issue online, and there’s plenty of other people with this issue.

I submitted a ticket, and I’ll be awaiting a response soon.