Guild Wars 2

i made tickets about my account being hacked and i wake up today to find my account permanently banned for botting. WTF NCSOFT.

When accounts are in dispute, they will lock the account until it can be returned to the rightful owner. You need only keep up discourse with CS, until the matter is settled. Good luck.

It had to be banned to stop the bot doing more damage to your account and the game. Once you get your issue resolved and the account is back in your hands, it will be unbanned.

the least they could do is respond to one of my tickets and update me

Haseus.8526:

the least they could do is respond to one of my tickets and update me

I am sure they will, once your ticket gets to the top of the queue. You should, however, received the ‘We have received your request, an agent will help you soon.’ response, right away.

And remember, the more tickets you submit on the same matter, the longer it takes for them to respond. You can read about submitting tickets in the Sticky at the top of the Account Issues sub-form page.

Haseus.8526:

the least they could do is respond to one of my tickets and update me

There are a lot of ticket submissions from the patch/refunding town clothes/etc. Just try to be a little patient. I am waiting for a ticket to be answered as well

haseus.8526 cant speak because he isn’t allowed access over the gw2 forums and wants to know how exactly he is supposed to put his ticket into the 3 days topic

Someone else, like you, can post for him. He tells you what to say and you use your account to do so for him.

Kind of bad if you are new or all your friends no longer play, but that’s how they have it set up.

Astral Projections.7320:

Someone else, like you, can post for him. He tells you what to say and you use your account to do so for him.

Kind of bad if you are new or all your friends no longer play, but that’s how they have it set up.

This helps me a lot, thank you. I’ll tell him on skype

Gaile Gray.6029:

EnReon.9081:

haseus.8526 cant speak because he isn’t allowed access over the gw2 forums and wants to know how exactly he is supposed to put his ticket into the 3 days topic

To be honest, there seldom is a need to use that thread, and an account that is terminated does not have forum privileges, you’re correct.

I’d suggest that your friends simply wait for an answer because volumes are high and his response will be sent as soon as possible.

Alrighty, I’ll let him know.