Guild Wars 2

My account just got hacked, I’ve loged in today (after having to reset my passoword) to find out my account go hacked, my main char deleted and a bunch of sold/destroyed items, I’ve sent a ticket to the suport team already.
I played yesterday just fine, and today my account is completly diferent, the only chars to seem’d untouched are 2 alts I was leveling.
The odd thing is that I had no reset password request on my email(from yesterday), i’ve changed my email password and account passoword
Is there any way you guys could refund/roll back mine account for 1 day?

1 – run antivirus and antimalware software right away.

(I use Avast, and have used AVG in the past. Malwarebytes and Spybot Search and Destroy are both decent anti-malware programs.)

2 – when Support gets back to you on your ticket, you can request a rollback there.

thank you so much for your quick reply rajani, i’ve rolled down on the forum and saw a guy with a similar problem I downloaded malwarebyes and doing a scan as we speak

no malwares but I’ve changed to passwords of everything

ps How long do they usualy take to respond?

I’ve sent a request asking for a account restoration yesterday still waiting for a response