account hacked...havent played since release!

account hacked...havent played since release!

in Account & Technical Support

Posted by: beafnuts.7960

beafnuts.7960

This is ridiculous…60 bucks basically wasted because i (and many others it seems) are either hacked or suspected of hacked or w/e it may be and our accounts are suspended. i played for 2 days TWO DAYS! before my account was apparently suspended. i couldnt get around to putting in any type of ticket because i had to focus on end of the quarter projects. thats been 2 weeks just about now and my account is still suspended….and a company that doesnt even have a support call line so we have to rely on an email that is clearly taking forever…we shouldnt have to wait for our tickets to go past 5 days unanswered especially if we’ve done the account verification…updated our password and still nothing. i dont get much time to play during the school quarter and now that i’m on break i want to play the game i PAID for. so please…look into my account

ticket #120911-001169

account hacked...havent played since release!

in Account & Technical Support

Posted by: beafnuts.7960

beafnuts.7960

also if i might add….arena should look into getting the little security code generators like blizzard has….they have proven their worth in improving account security and if GW2 is having a huge issue of hacked accounts steps need to be taken to get these applied to your game!

account hacked...havent played since release!

in Account & Technical Support

Posted by: Dragon Masher.5749

Dragon Masher.5749

also if i might add….arena should look into getting the little security code generators like blizzard has….they have proven their worth in improving account security and if GW2 is having a huge issue of hacked accounts steps need to be taken to get these applied to your game!

agreed

account hacked...havent played since release!

in Account & Technical Support

Posted by: tericar.8253

tericar.8253

They ban me right after i purchased 100 usd gems in game. This is crazy. 160 gone for nth. Is is possible for me to get refund back through paypal? 160 for two days is just crazy.

account hacked...havent played since release!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

This was back a few pages, but if any of you still need help, please post in the Tickets for Review – 5 days and older thread and we’ll get it on our review list.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet