afraid to ask in fear of getting infracted
afraid to ask in fear of getting infracted
in Account & Technical Support
Posted by: Inculpatus cedo.9234
How do you know your infractions haven’t cleared? I was under the impression no one really knew where they stood.
(edited by Inculpatus cedo.9234)
I can answer this from a Support perspective, although I realize this question may be related to forum activities instead of in-game infractions. (If this is a forum question, I would suggest you write Forums@Arena.net to ask about it.)
When you get an in-game infraction for something such as bad language, there is an escalating system, so that someone who continues to use bad language in a short period of time may find that his/her time outs increase from a few days to a couple of weeks. For instance, if someone runs up four offensive chat infractions in a month or two, s/he is going to serve quite a lengthy suspension.
But we try to be forgiving — we’re all only human, after all! So if someone gets a single infraction and then gets an additional infraction, say, six months later, that person would have just another single short-term timeout rather than an extended timeout, even though the incident was a second offense. This is because while we retain full records of all infractions over time we also attempt to show flexibility and forgiveness for the occasional, widely-spaced breach.
About those lifetime records: An infraction “rolling off” the suspension list does not mean it completely goes away. Game account history is maintained forever. That is why some accounts are terminated, when the owner may have expected only another short timeout. If, when evaluating a current incident, the team discovers that the player has amassed a excessive number of infractions, the account may be subject to closure.
I’m sure every player understands that forgiveness only reasonably can extend for a certain amount of time before the game community as a whole must be considered, and at some point, the people I call “Members of the Frequent Offender Club” need to leave the community, for the good of the community as a whole.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
afraid to ask in fear of getting infracted
in Account & Technical Support
Posted by: bluestocking.6148
So I have a question, then. I had an infraction awhile back. Someone asked if the term “white-knighting” was a racial slur, and I defined it for them. I was infracted for being “condescending and inflammatory” – which … I just defined it. I didn’t call the person who asked any names.
Now, I was ignoring it because I figured it was a mistake and not important. But if this hangs around in my records and causes a problem later on, I feel like I should address it somehow and have it expunged? Do I file a ticket for that?
So I have a question, then. I had an infraction awhile back. Someone asked if the term “white-knighting” was a racial slur, and I defined it for them. I was infracted for being “condescending and inflammatory” – which … I just defined it. I didn’t call the person who asked any names.
Now, I was ignoring it because I figured it was a mistake and not important. But if this hangs around in my records and causes a problem later on, I feel like I should address it somehow and have it expunged? Do I file a ticket for that?
I had a similar issue earlier this year, and I sent an email to forums@arena.net explaining the situation and why I thought I did not deserve an infraction. I included the infraction message I received and some other information to make the post easy for them to find, and got a response back about a month later saying they had removed the infraction. Not the quickest response time, but given that this is probably on the absolute back of the priority list and that this seems to be an isolated incident for you, it shouldn’t really matter if it takes a month to get a response back. Just don’t go on any explaining sprees.
Be happy you got a infraction, never got one. Suspended straight away for 71 hours. So mad, especially the lenght and no warning at all part. Well A-net has 71 hours to fix this or i’ll just quit this.
I do not want to be suspended for this lenght without a warning and backup, an infraction would be in place.
afraid to ask in fear of getting infracted
in Account & Technical Support
Posted by: Inculpatus cedo.9234
Be happy you got a infraction, never got one. Suspended straight away for 71 hours. So mad, especially the lenght and no warning at all part. Well A-net has 71 hours to fix this or i’ll just quit this.
I do not want to be suspended for this lenght without a warning and backup, an infraction would be in place.
How can you be suspended from the forums, and still posting? Are you, rather, speaking of being suspended from the game? In that case, you probably got a reason, and surely got a warning in the ToS. Only thing you can do is submit a ticket if you feel the suspension is in error.
Be happy you got a infraction, never got one. Suspended straight away for 71 hours. So mad, especially the lenght and no warning at all part. Well A-net has 71 hours to fix this or i’ll just quit this.
I do not want to be suspended for this lenght without a warning and backup, an infraction would be in place.
10:11 GMT on 17 October. What you said is so bad, I can’t even find a way of paraphrasing it to answer your question. Four people reported you within seconds. Believe me, you deserved every second of your suspension, and if you continue down the path of using extremely gross sexual references in All Chat, you’ll find yourself suspended again and again, even terminated.
Don’t waste the time of Support asking for “proof” or suggest for that Anet is going to “fix” it. You were extremely offensive in all-chat and the suspension will stand.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)
Those of you with forum issues, this is not a forum for discussion of such issues. I’m sorry if you are confused about the actions taken on your forum account or dissatisfied with the answer that you received, but I can only refer you to Forums@Arena.Net for answers and discussion about anything related to the forums.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet