Guild Wars 2

Can someone from Anet reassure me that i wont be banned?

Explanation:

I tried to buy gems (4000 – €50.00)

After confirming everything with paypal i get a window with a text that someone or something is unable to complete the process. with a big red button to go to support.

Im like hmm ok something must have gone wrong ill just try it again since my money was still in my bank account.

I try again and same window pops up. At this moment im like hmm weird. maybe this is a problem with paypal…

So i try it with my normal bank with Ideal. Directly after Ideal confirmation i see a window with payment succeeded.

At this point im happy and go back to GW2 to check my gem total. This went up with 12000 (2x paypal 1x Ideal) even when paypal gave me a failed message 2 times.

Since i only want to buy 4000 gems can someone of the devs please make sure this is being corrected since my bank account only went down €50 and not € 150 so i’m a little scared i get a ban now :S

You will need to contact support. Top of the page, then “Submit a Request” located top right of the screen.

just keep them convert to gold and buy a legendary :P

Well i do keep them right now. I don’t want to spend gems that are not mine because of the risk of being banned. Seen it 1 time before with some1 who spend the gems but his bank didnt pay correctly. he got banned with a message that account could not be restored.

I don’t want to risk this so untill Anet solved this i will not spend any of the gems

And i did check what it would get me in gold and that was just over 1000G. Not worth a ban.

I just want to add this

https://forum-en.gw2archive.eu/forum/support/tech/WARNING-when-buying-GEMs-with-Paypal/first#post3892722

I reported this exact problem 3 months ago, the exact same error that you got I got, then it charged me twice, I dread to think how many people this is actually happening too, when you get this error message, the gems you bought will only appear on your account AFTER you log out and back in, its not like before where your account would instantly update,

The only difference between you and me, is that I DID get charged twice, make sure and check your paypal to make sure it hasn’t charged you multiply times.

Im actually stunned that 3 months down the line Anet have not acknowledged this, and or fixed it, talk about a shady way to do business.

Thank you for your response Gaile. I was thinking about charging back but i won’t do that now.

I just checked PayPal and both payments are “completed” and my bank account is also “completed” however i only miss 50€ from my bank. There is however a delayed payment of €50 a week after the purchase (wich i could cancel but won’t do now)

I’ll wait for support to answere and check the problem. I know next time i use Ideal instead of PayPal.

1 extra note: Best support team i ever encountered! ty

UPDATE:

Just checked my PayPal. Both payments where made and already refunded. I dont have an official reaction from Anet yet but if this is true its not only the best but also the fastest support team in my gaming history (this is not so big xD)

Solved. within 48 hours!! Thanks again.

Can be closed now;)

Gaile I totally understand what your saying about the Lag from paypals system to your own and that the account updates when the payment is received on your end,

The problem that is occurring is before that, when you hit pay now on paypal, it used to load a page saying your gems will be with you shortly, now it always displays a page saying an Error as Occurred please contact customer support, this is why when I first seen it and noticed I hadn’t got the gems ingame, I figured PP was having issues, so waited a few mins then tried again ( websites sometimes lag out im sure you know ) but when it did it the 2nd time I got charged twice, and got the gems twice,

What im saying is, this could either turn people away from buying gems, or you could end up dealing with 100’s of customers a day who where charged twice,

The next time I get gems I will screen shot the error and post it for you.

You guys are lucky. I can’t buy gems at all.

Gaile, I just tried to buy gems from the store, the first part ingame works fine, it accepts all the info as normal, it then brings up the proceed to paypal, when you click it, it then loads the paypal website as normal, you enter your password and select payment, hit pay, and the pic attached is what comes up, this is what caught me out months ago, and I ended up being charged twice because I actually thought it was a bug, so far the gems have not shown up ingame, I know from past experiences with this issue they take about 15 mins now to show up,

This kind of does need to be highlighted or someone needs to grill your support site/ paypals support site before you end up having to deal with requests daily for gem fixes.

I can replicate this issue every single time I try to buy gems,

I hope this helps.

EDIT, I got the gems 15 mins after I purchased them, like I knew I would.