cannot log in...

cannot log in...

in Account & Technical Support

Posted by: andrew.1798

andrew.1798

Hey,

I was on this morning and was suddenly disconnected from the game. Ever since then, I’ve been unable to log back into the game.. It’s not client-side (since.. you know, I’m posting this using the same ISP as I logged into the game earlier with)… so what’s up?

By “unable to log back into the game” I mean: I click log in, but the loading symbol just keeps painting a continuous circle like it is not connecting at all..

Was just wondering if others are having this problem.

EDIT Waiting a bit it did give me “Unable to authenticate your playing privileges” or something like that… followed by “Connection Failed”

I’m a bit concerned unless this is just because the servers are packed from a bunch of people logging in for the Halloween event?

cannot log in...

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Hey,

I was on this morning and was suddenly disconnected from the game. Ever since then, I’ve been unable to log back into the game.. It’s not client-side (since.. you know, I’m posting this using the same ISP as I logged into the game earlier with)… so what’s up?

By “unable to log back into the game” I mean: I click log in, but the loading symbol just keeps painting a continuous circle like it is not connecting at all..

Was just wondering if others are having this problem.

EDIT Waiting a bit it did give me “Unable to authenticate your playing privileges” or something like that… followed by “Connection Failed”

I’m a bit concerned unless this is just because the servers are packed from a bunch of people logging in for the Halloween event?

You could be running into the holiday traffic, but I am concerned about your account. I suggest you contact Support — support.guildwars2.com — and use “Ask a Question” to submit a ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

cannot log in...

in Account & Technical Support

Posted by: andrew.1798

andrew.1798

Thanks, Gaile, for responding promptly.

My reference number is #121023-000362

Only reason I am including this is because I wish to get back into the action ASAP.. especially for the Halloween event! (:

And if there is anything I can do to expedite the process, I will provide to the best of my abilities.

cannot log in...

in Account & Technical Support

Posted by: HarGowSiewMai.7143

HarGowSiewMai.7143

same here I could log in for awhile… then it started lagging badly. Then I got kicked out and now can’t get back in regardless of character. Same thing with my Mac Beta.
#121023-001266