Guild Wars 2

i submitted several ticked into why i cant log so here goes maybe i can find some help here. when i try to log on to the game launcher i receive a error asking me to recover my account ( error code 11:1001:2:1270) but all that does is ask me to change my password…..really i know my password ive had to change with y’all about 10 times but that is besides the point since I’ve paid for the game i have gotten to play a grand total of maybe an hour…. any help would be appreciated or maybe help with a refund. oh wait i did try that and all that did was say i had contact support…in the support site really…

Are you using the email associated with your account to log in? Using your display name (Render….) will engender an error. If you continue to encounter errors logging in, you can post in Tech Support, and/or submit a Tech Support ticket for assistance with this issue. Good luck.

yup using my email and still same problem ill just try another support ticket

Weird, cause you can log in here and it uses the exact same email and pass.

Might wanna check your browser tools too to make sure it’s indeed the right password.

exactly man thats whats weird about this

im playing on mac i think i might just uninstall and reinstall see if that does something

not to beat a dead horse, but I have a quick question, my email that I have associated with my GW2 account is my work email, however in the last week I have changed companies and now I no longer have access to my old work email, I have submitted a ticket to support to have my account linked to my personal email, but wondering if I am just out of luck here, I have had the same account since beta, and have it linked to my GW1 account as well. How difficult is it to change to my personal email address, the game was also a digital download, so I am frantically searching for my serial number just in case. Any thoughts or advice would be appreciated.

GShock.9862:

not to beat a dead horse, but I have a quick question, my email that I have associated with my GW2 account is my work email, however in the last week I have changed companies and now I no longer have access to my old work email, I have submitted a ticket to support to have my account linked to my personal email, but wondering if I am just out of luck here, I have had the same account since beta, and have it linked to my GW1 account as well. How difficult is it to change to my personal email address, the game was also a digital download, so I am frantically searching for my serial number just in case. Any thoughts or advice would be appreciated.

Well, you will need to go to support and create a ticket. It’s the only way to get it changed. But, a serial is not always needed! If you can prove it’s your account, there should be no problem.
Just answer what you can.

I have all the credit card info, DOB, character names, IP addresses from logging in and the correct password, how it was bought etc, and all the emails I got from ANET from the day I bought the pre-launch to today, however I can’t find the serial number anywhere.

ok i dont know how but reinstalling worked…go figure