disbled acc upgrade to renable?

disbled acc upgrade to renable?

in Account & Technical Support

Posted by: juicifruitz.6251

juicifruitz.6251

Q:

I have a friend, who got GW2 off a website, they have been told that the site used a stolen CC to purchase from the GW2 site. Thus their account is now disabled.

If they were to get the full digital deluxe version from https://buy.guildwars2.com/en/ and then went to https://register.guildwars2.com/ entered their existing GW2 info, will this keep all their existing characters?

disbled acc upgrade to renable?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

A:

I have a friend, who got GW2 off a website, they have been told that the site used a stolen CC to purchase from the GW2 site. Thus their account is now disabled.

If they were to get the full digital deluxe version from https://buy.guildwars2.com/en/ and then went to https://register.guildwars2.com/ entered their existing GW2 info, will this keep all their existing characters?

Yes, your friend can keep his account! It should work exactly as you describe, but if he has any difficulty, he can contact Support by filing a ticket through the “Ask a Question” tab on that linked page and an agent will process the new, legitimate code onto the account and your friend will be good to go!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

disbled acc upgrade to renable?

in Account & Technical Support

Posted by: juicifruitz.6251

juicifruitz.6251

Thanks for replying, they did this and are now back in game again

disbled acc upgrade to renable?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Thanks for replying, they did this and are now back in game again

Oh terrific! Thanks for letting us all know that!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet