email authentication with dynamic ip

email authentication with dynamic ip

in Account & Technical Support

Posted by: axhed.2536

axhed.2536

Q:

this is maddening. i travel for work so it is entirely possible that i could, over a period of two weeks, log in from fifteen different states.

every time i try to access my account settings, i receive another authentication email. this is true whether i click from the launcher or the gw2 site, and whether or not i was logged in on one or the other or both. the one time that authentication actually did not return an xml error, i was treated with a “successful login!” page, not my account page, and when i tried to get to the account page from the “successful login!” page, i was sent another authentication email.

i want this disabled or a i want a refund. i would rather deal with the miniscule chance of my own mistakes allowing some hacker to access my account than to know with 100% certainty that every time i log in to the game or the website i will have to deal with this bullkitten.

thanks for your time.

email authentication with dynamic ip

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

A:

this is maddening. i travel for work so it is entirely possible that i could, over a period of two weeks, log in from fifteen different states.

every time i try to access my account settings, i receive another authentication email. this is true whether i click from the launcher or the gw2 site, and whether or not i was logged in on one or the other or both. the one time that authentication actually did not return an xml error, i was treated with a “successful login!” page, not my account page, and when i tried to get to the account page from the “successful login!” page, i was sent another authentication email.

i want this disabled or a i want a refund. i would rather deal with the miniscule chance of my own mistakes allowing some hacker to access my account than to know with 100% certainty that every time i log in to the game or the website i will have to deal with this bullkitten.

thanks for your time.

Feel free to contact Support for help with this, or for a refund. support.guildwars2.com.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet