Guild Wars 2

i have had enough of “account security”

7 days ago i was hacked. posted a ticket, thaight it was sorted. no i was given access to another account. seeing as it was the only account to have access to the game, i started another character.

today i recieve another ticket response with my origional account name which is this opstrat.2473 but with an email that i have never heard of before and a temp password. i logged in and changed to an alt email and password. i reopen the last ticket and ask to have my 1st account sorted with chars from both accounts on it.

now i recieve an email saying that “someone hopefully me has changed my email” which indicates the account has been hacked again.

arena net, i have had enough. i am tired of playing support wars.

this is the ticket with the entire history for mods to have a look. 120903-006587

tl:dr i got hacked was given 2 accounts that were a mess now i have been hacked again.

Why did you use the same email/password that you previously used… Common sense would tell you that both were compromised and therefor null.. Anyone with a brain would know to not use anything associated with the first hacked account.
This is why it’s taking the rest of us forever and a year to get anything responded to… It’s people that get their crap fixed and manage to screw it up again lol

who said i used the same password?

how is 7 days two weeks?

Bina Fydan.3512:

how is 7 days two weeks?

because it felt like 2 weeks.

opstrat.2473:

Bina Fydan.3512:

how is 7 days two weeks?

because it felt like 2 weeks.

I know that feeling. I haven’t played since the first but it feels like a month

this is my problem, i started a character till lvl 22, got hacked, got back on to a tottaly random account, so started another character got him to 35 now it looks like a net are deleating both accounts and starting again. frankly i will not play the same game a third time in almost a week.

So some questions:

When did you lose access to the first account?
Where did you get your game from?

lost access on the 3rd of this month.

baught the game from gw website

opstrat.2473:

lost access on the 3rd of this month.

baught the game from gw website

Drat was hoping you had the same problems as me so you’d at least know what was going on.

Just put in a support ticket outlining the reason you’d like a refund. In a week or 2 you’ll have your money back if you’re polite.