(edited by Wicked.5087)
having trouble authenticating my acc to login
We became aware around 5:00 PM Pacific time that the email provider that handles our authentication emails has experienced delivery issues today. Our IT Team is on the case and the company is naturally focusing on getting this fixed ASAP.
You do not need to submit a ticket for this because it is system-wide and we’re aware of the issue. I would suggest that you may want to wait a bit and try again. Again, apologies for this inconvenience; we hope to have it resolved very quickly.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
The e-mail provider let us know just before Midnight last night (18 September) that they have resolved the issue that was negatively impacting their transmittal of our authentication e-mails. They report “Currently, new messages are processing at normal rates.”
If you received a delayed auth e-mail yesterday, I suggest you try again now, and let us know if you do not receive the e-mail in a timely manner. We then will knock some heads together and... ~cough~ We then will inform our provider that they need to turn their continued attention to the issue.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I solved my problem with email authentication may help others. I would try to logon and it would go to “waiting for authentication” it said to check my email. My email had a link for authentication, but when I clicked on it IE would pop up a page with tab “HTTP 400 Bad Request”. I reset my password, and turned off firewall settings to no avail. What worked was I installed another browser (I used Opera) and copied the link into that browsers address bar (since IE was default it would just open that again) and it worked. I am back in the game.
having trouble authenticating my acc to login
in Account & Technical Support
Posted by: melin skyland.7563
i still dont get any email with a authentication request, i checked my spam folder and blocked emails, hope you guys can fix it.
I solved my problem with email authentication may help others. I would try to logon and it would go to “waiting for authentication” it said to check my email. My email had a link for authentication, but when I clicked on it IE would pop up a page with tab “HTTP 400 Bad Request”. I reset my password, and turned off firewall settings to no avail. What worked was I installed another browser (I used Opera) and copied the link into that browsers address bar (since IE was default it would just open that again) and it worked. I am back in the game.
Interesting problem solving, and thank you for sharing this idea with others. I see no harm from pasting the URL into a different browser, and in fact I’ve had to do that for other situations, so that’s a great suggestion.
i still dont get any email with a authentication request, i checked my spam folder and blocked emails, hope you guys can fix it.
Please try the suggestion in above and if that fails to help, please then contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
(edited by Gaile Gray.6029)