Guild Wars 2

what do i do? i still have the other mails they sent me but i cant find the serial key one

File a ticket with support

If it makes you feel better, when i started getting paranoid, it took a while to find it (I ordered through Anet).
They used ArenaNet <noreply@guildwars2.com> as the sender info.

Gaile Gray.6028:

You shouldn’t normally even need the code. But if you do, the team can work with other info that proves you’re the account owner, so I wouldn’t be too stressed about this. I don’t believe that we can provide the code through a ticket, because that could lead to fraudulent claims of account ownership, but of course you are welcome to discuss with Support.

When your game decides we need to change our password for no reason it makes us use the code, so yes we need it.

ArenaNET, I buy pre-order, and now, I want see my serial key. Why its big secret? WTF?
Support not responding.

If your ticket is older than 72 hours, feel free to post it in the sticky for ‘3 Days and Older’ tickets, though I think you already got an answer from an ArenaNet representative. Best of luck to you. =)

Inculpatus cedo.9234:

If your ticket is older than 72 hours, feel free to post it in the sticky for ‘3 Days and Older’ tickets, though I think you already got an answer from an ArenaNet representative. Best of luck to you. =)

and I’m still waiting for an answer…..

This isn’t the thread for that – you want the thread whose title mentions three day and older tickets – it’s a sticky, so it’s in the first section of threads on this forum.

here :

https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged

They can give it to you but will only disclose it ONCE. That’s what they said when they gave me mine. I was locked out some months ago, no idea why, then found out that I needed a CD Key to reset my PW; a CD Key I didn’t even know existed! The purchase Email they say it’s in was wiped out of my box ages before that without any knowledge that it had some secret key in it. In order to “verify” my identity, they had me dig up the transaction ID/date that I made the purchase with, which, fortunately, I was able to do on my Paypal. No one could possibly get that information unless they also had my Bank/Paypal information as well. Afterwards, they gave me my CD Key. Hope that helps.