Guild Wars 2

Not sure what to do, I have a second account, when I attemp to login it, it says authenticate through email required. I go to my email there is nothing in any box.
So I try to login on that account to the forums it is saying same thing, authentication require. It tells me to check my email for link. Again, nothing in my email. I cannot login into that account on the forums to submit a ticket.

Please note, I have never followed any phishing email of any kind. Not sure how to submit a ticket for that account since I cannot login to forums on that account to submit.
Any advice would be helpful.

Thank you,
Daniel

Could the emails be in your spam folder?

danielrjones.8759:

Not sure what to do, I have a second account, when I attemp to login it, it says authenticate through email required. I go to my email there is nothing in any box.
So I try to login on that account to the forums it is saying same thing, authentication require. It tells me to check my email for link. Again, nothing in my email. I cannot login into that account on the forums to submit a ticket.

Please note, I have never followed any phishing email of any kind. Not sure how to submit a ticket for that account since I cannot login to forums on that account to submit.
Any advice would be helpful.

Thank you,
Daniel

If you find the Support site unavailable, you can always contact Customer Support by sending an email to support@guildwars2.com and they will respond to the email address provided. Good luck.

SandraSolace, No, I checked the spam. Nothing was in there. I did however get 2 emails to authenticate the logins just now. Now when I click on the link to authenticate the login for the forum for that account, it gives me “this page cannot be found HTTP 400 Bad Request” It does that for the link to authenticate my game as well. All this started because my ip was changed by the phone company. It does that every know and then. In the past I have never had a problem with clicking the links and updating accordinglly.

I like the email authenticator, when it works. I’ve had my gw1 account hacked a few years ago. So every measure to protect ones account I use. I really don’t want to disable that.

Got it all taken care of, thanks all, for input.

I’ve had it take up to 10 minutes before I got the emails. They obviously time out the page for security reasons, but I have no idea what the time out period is.