Guild Wars 2

Hello! first of all this is my brothers account that told me to use it and reached out to the forum about my account that was blocked from the game and didn’t hear a word from the support team after opening a ticket for 2 days now. I would understand that your investigating my account and thats fine because im 100% sure ive done nothing wrong. Its just so frustrating not to hear a single word/email from the support team for that period of time. Specially i’m so close to obtaining my legendary weapon (Gift of mastery to go) and not being able to play to accomplish what is need to be done to craft my legendary weapon is super duper frustrating. Ive spent alot of money supporting gw2 and getting something like this is really upsetting.
Please can someone respond to my ticket Account Display name SaleBG.5109
Thank you in advance!

EnervonCee.9360:

Hello! first of all this is my brothers account that told me to use it and reached out to the forum about my account that was blocked from the game and didn’t hear a word from the support team after opening a ticket for 2 days now. I would understand that your investigating my account and thats fine because im 100% sure ive done nothing wrong. Its just so frustrating not to hear a single word/email from the support team for that period of time. Specially i’m so close to obtaining my legendary weapon (Gift of mastery to go) and not being able to play to accomplish what is need to be done to craft my legendary weapon is super duper frustrating. Ive spent alot of money supporting gw2 and getting something like this is really upsetting.
Please can someone respond to my ticket Account Display name SaleBG.5109
Thank you in advance!

Have you checked your spam folders? Have you logged into your support account and checked for responses?

After the appropriate time, you can always post your ticket number here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first

Good luck. =)

And now that im reading all the post here Day/2days ago. I think something terribly went wrong with the new patch as alot of players are reporting being blocked from the game the day my account was blocked.

Inculpatus cedo.9234:

EnervonCee.9360:

Hello! first of all this is my brothers account that told me to use it and reached out to the forum about my account that was blocked from the game and didn’t hear a word from the support team after opening a ticket for 2 days now. I would understand that your investigating my account and thats fine because im 100% sure ive done nothing wrong. Its just so frustrating not to hear a single word/email from the support team for that period of time. Specially i’m so close to obtaining my legendary weapon (Gift of mastery to go) and not being able to play to accomplish what is need to be done to craft my legendary weapon is super duper frustrating. Ive spent alot of money supporting gw2 and getting something like this is really upsetting.
Please can someone respond to my ticket Account Display name SaleBG.5109
Thank you in advance!

Have you checked your spam folders? Have you logged into your support account and checked for responses?

After the appropriate time, you can always post your ticket number here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first

Good luck. =)

Yes I have douible check and always check my Spam and inbox. Ticket # 130606-001140.
The only thing that ive receive from support team w/c is in my spam folder is the automated message. And thats it.

EnervonCee.9360:

Inculpatus cedo.9234:

EnervonCee.9360:

Hello! first of all this is my brothers account that told me to use it and reached out to the forum about my account that was blocked from the game and didn’t hear a word from the support team after opening a ticket for 2 days now. I would understand that your investigating my account and thats fine because im 100% sure ive done nothing wrong. Its just so frustrating not to hear a single word/email from the support team for that period of time. Specially i’m so close to obtaining my legendary weapon (Gift of mastery to go) and not being able to play to accomplish what is need to be done to craft my legendary weapon is super duper frustrating. Ive spent alot of money supporting gw2 and getting something like this is really upsetting.
Please can someone respond to my ticket Account Display name SaleBG.5109
Thank you in advance!

Have you checked your spam folders? Have you logged into your support account and checked for responses?

After the appropriate time, you can always post your ticket number here: https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-and-older-merged/first

Good luck. =)

Yes I have douible check and always check my Spam and inbox. Ticket # 130606-001140.
The only thing that ive receive from support team w/c is in my spam folder is the automated message. And thats it.

Your ticket was created on June 6th, and today is June 7th, so not much time has passed. Give the Support Team a bit of time, I am sure they will respond to your ticket shortly. =)

Oops sorry for posting the ticket # here instead of in the right thread that you link cedo.9234. and thanks btw.

It isn’t a problem to post your ticket number here. I was just directing you to the most appropriate thread, and where it is sure to get the attention it deserves. =)

And you’re welcome. =)

I actually forgot my support account that i used to have and use a new one back on wednesday afternoon. But i was able to remember my old support account that is link to my game account yesterday. So im checking the email from the new support account that created and theres no response to that one as well =(
130605-002?204 that is the 1st ticket i created regarding my account.

EnervonCee.9360:

I actually forgot my support account that i used to have and use a new one back on wednesday afternoon. But i was able to remember my old support account that is link to my game account yesterday. So im checking the email from the new support account that created and theres no response to that one as well =(
130605-002?204 that is the 1st ticket i created regarding my account.

Do not create multiple tickets, it will actually slow down your getting any response.
You should close out the additional ticket, wait 3 days from the date you opened the original ticket. If after 3 days you have not heard back, then you post in the 3 days or older thread to have it looked at.

EnervonCee.9360:

And now that im reading all the post here Day/2days ago. I think something terribly went wrong with the new patch as alot of players are reporting being blocked from the game the day my account was blocked.

Nothing wrong with the patch. A-net does there data collection over a period of time and then bans in waves based on that data.

Posted by: Gaile Gray
Big Mac With Cheese.8340:
Yea that’s what Im not sure about? This really sucks! Do they think I was a bot because I have recently started hard farming in a quest for incinerator or what?

AgentX.3706:
I got this ban today, I haven’t even played the game for about a week. Logged on to find I’ve been banned for tampering with the game WTH… I go to support to put in a ticket but the support site will not let me login I keep getting a generic “something went wrong message” This is ridiculous!!….
So I’ve been banned even though I haven’t played for days and then cannot file a complaint.. Help me this is really aggravating ……….

Zechmeister.9708:
Thought the game was fun been playing it went to work came home account has been terminated…. I need to get back on so i can play with my friend who just bought the game can someone help me?

Typh.4739:
Let us know the outcome, had mine terminated as i was playing today. not sure if its happening to alot of people since the update.
Hopefully it’s just a mistake for both our sakes if you’re not involved with the offenses mercury has listed.

iiDWESTii.8573:
Im in the same situation as you are. I came home from being away for 2 weeks, try to log on and bam…. account has been terminated. I put a ticket in so hopefully this gets taken care of. Dont really know what the issue could be.

Each and every one of these accounts was involved in the use of a third-party program to cheat. It has been our policy since the day we released — in fact, since the first beta — to terminate accounts involved in cheating. If you honestly feel that you were not involved in cheating, you are welcome to submit a ticket to discuss the matter with the Support Team.

Gaile Gray
Support Liaison
ArenaNet

simplesimon.2084:

Each and every one of these accounts was involved in the use of a third-party program to cheat. It has been our policy since the day we released — in fact, since the first beta — to terminate accounts involved in cheating. If you honestly feel that you were not involved in cheating, you are welcome to submit a ticket to discuss the matter with the Support Team.

Gaile Gray
Support Liaison
ArenaNet

I just love Gaile!
When you really need help, she is always there and very friendly, but when you try to pull a fast one, she pulls no punches and lets you have it.

Yeah thank you for pointing that out. Sorry its my very first time being in this page and doing something like this. Would be dumb of me to cheat and risk being ban as I am 15% away from completing my Jugernaut Hammer. Just Gift of battle (35 badges to go) and some skill points to go. I just recenly bought 1800 gems to be able to transfer to JQ to be able to make it faster in farming badges due to Kaineng aint that much active on WvW.