password reset

password reset

in Account & Technical Support

Posted by: fatherrahl.6937

fatherrahl.6937

how you reset your password. the site is down.

password reset

in Account & Technical Support

Posted by: EndlessDreamer.6780

EndlessDreamer.6780

Could you explain in more detail? The site is working perfectly right now for me.

password reset

in Account & Technical Support

Posted by: fatherrahl.6937

fatherrahl.6937

on your logon page i hit forget password takes me to website an says
not available

password reset

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I imagine you were able to reset through your Account Management page. If not, Support can give you a hand.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

password reset

in Account & Technical Support

Posted by: Getefix.9150

Getefix.9150

i was getting annoyed with the you should reset your password’ notice that keeps popping up, i input a new password (9 characters long) but it keeps saying it needs to be more than 8 :/

“Nothing is true, Everything is permitted”

Kiel Replacement Movement

password reset

in Account & Technical Support

Posted by: Caleindal.6794

Caleindal.6794

He’s talking about the link on the launcher
Forgot your password?
It leads to a page that says its not available
https://account.guildwars2.com/disabled
Sounds like he forgot his password and needs it reset
The account management page will not help in this instance.
Ive mentioned this and Gaile said the same think contact support
one problem with that
Cannot log onto support

password reset

in Account & Technical Support

Posted by: rmjh.1309

rmjh.1309

Any Word on this i am locked out as well :/

password reset

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

one problem with that
Cannot log onto support

Your support account and your game account are not linked. If you do not have a support account, please make one.

Also for resetting your password with customer support, please include all identification information such as:

Your GW2 Username
Your serial code
A character name, if any

Including this information will help to expedite your situation.

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password reset

in Account & Technical Support

Posted by: Caleindal.6794

Caleindal.6794

one problem with that
Cannot log onto support

Your support account and your game account are not linked. If you do not have a support account, please make one.

Can you say bang your head against the wall??

Have a support account
cannot log in as it doesnt accept the password(yes its a different account/password)
What part of cannot log into support do you not understand?
This isnt rocket science and shouldnt be that hard to comprehend.
2 different passwords
1 for game and 1 for support
support password isnt working
forgot the order for the game password ie numbers letters and caps, could brute force it but that would take awhile.
Its currently saved for this site and currently saved on the launcher.
Since GW1 and GW2 have been linked they both use the same password but only GW2 saves it on the launcher meaning I cannot log into GW1