password resetting issues

password resetting issues

in Account & Technical Support

Posted by: NinthReaver.8709

NinthReaver.8709

Hello, I am having issues resetting my password to be able to play Guild Wars 2, my PC has saved the password used so I am able to login to this, the official site, however I am unable to reset my password to be able to use it to log in to the actual game. I have both the code I can use from purchasing the game and I know the email I have used but my character name I have forgotten and have no knowledge, you can probably see why this is an issue. Please could somebody help me reset my password some other way? or please give me some other advice to solve this problem.

thank you, NinthReaver

password resetting issues

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Hello, I am having issues resetting my password to be able to play Guild Wars 2, my PC has saved the password used so I am able to login to this, the official site, however I am unable to reset my password to be able to use it to log in to the actual game. I have both the code I can use from purchasing the game and I know the email I have used but my character name I have forgotten and have no knowledge, you can probably see why this is an issue. Please could somebody help me reset my password some other way? or please give me some other advice to solve this problem.

thank you, NinthReaver

You can use your browser tools to look up your saved password, and then log into your account.

If you continue to have difficulties logging in, you can contact Customer Support for assistance: https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post285416

Good luck. =)