Guild Wars 2

Annihilated.6819:

My wife (Elysium.7291) reset our router yesterday and when she attempted to log on to Guild Wars 2 she received an email to authenticate a new IP address that consequenly was in a different state so she did not allow it. She proceeded to try again 5 times getting the same I address, so she reset her password and it still didn’t work. She then submitted a request that her account was compromised and received a reply from Morpheus to provide some information to verify her identity which she did and hasn’t gotten a response since. Unfortunately her account is suspended so she cant play or post herself. I now know that the IP address she received was within the acceptable range from our ISP and her account wasn’t compromised and she should have just allowed it. But now she can’t play or do anything except wait
If there is anything we can do please let me know
Her request number is #579888
Thanks for any help with this matter

I’m sorry that this happened, but the forums are not intended to be used as a means of immediately following up on a ticket, or of asking for expedited service. A number of RMTs and hackers have become quite desperate to continue their shady activities, and they are targeting vulnerable accounts. This means that our numbers are higher because of external elements, and that means that response times can be a bit longer than normal. This impacts everyone, from those requesting item replacements or refunds to those having other issues.

Your wife will be assisted as soon as possible.