Guild Wars 2

i recently took a long break from guild wars 2 and i decided to log into see whats new

downloaded the update tried my old password and it says

guild wars 2 has encountered an error

The account name and password you entered is invalid. Please check your information and try again.

recover account

and a big rectangular ok button

i tried using the same information on the web site and it worked just fine first try

so i try to change my password it tells me when my password isnt good enough but when i have one that is good enough nothing happens my password didnt change cause i can still use my old password

so i looked around the forums for a fix for my problem found one that worked for a person with exactly the same problem tried the fix still nothing

any help would be greatly appreciated

You are able to log into the forums so the information is there.

Just to check, you are using email and password right?

Some people try to use their display name (ultradeej is your display name) when it’s email that ANet wants.

i tried my email over and over i even tried my display name none of them worked

the email works for the forums and the website but not the game

it’s not the display name (ultradeej) for either the forum or the game. The login for the forum is exactly the same as the game, email and password. So use the forum login information (and make sure you aren’t making a typo).

thats the problem after my email did not work i tried using my display name thinking they changed it

ultradeej.9315:

thats the problem after my email did not work i tried using my display name thinking they changed it

So, I assume you were able to log in using email and password?

only on the forums

the game keeps on telling me it encountered an error whenever i log in using my email and password (the same one i use to log into the forum)

To make sure you aren’t making a typo, maybe just for one try change your password to something very simple. Try to login then.

If that doesn’t work, maybe do a repair of the files. I have Windows and this is what ANet sent me as instructions for a repair.

Repairing the client:
First,
Hold down the Windows button on the keyboard and hit the “R” key.
Paste in the following line: C:\Users\%username%\AppData\Roaming\Guild Wars 2
Click “OK.”
Delete the local.dat file located here.
Next,

Navigate to your Guild Wars 2 installation folder.
Right-click on “GW2.exe” and select “Create Shortcut.”
Rename this shortcut to “Guild Wars 2 Repair.”
Right-click on this shortcut and select “Properties.”
Edit the “Target” line to include -repair at the end. Note: Please make sure -repair is outside of the quotes -- Correctly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe” -repair -- Incorrectly Formatted Example: “C:\Games\Guild Wars 2\GW2.exe -repair”
Once completed, click “Ok” to save your changes. If you get an error trying to save, your target line may not have the correct format. Please try Step 5 again.
Right-click “Guild Wars 2 Repair” and select “Run as Administrator.”
Allow the repair to run and once completed, right-click" “GW2.exe” or your Guild Wars 2 Shortcut and select “Run as Administrator.”

Double-clicking Guild Wars 2 Repair will begin the repair process. The game will launch when it is complete".

i tried it still the same problem

Have you submitted a ticket to Customer Support for help?

Hmmm. There is a game forgets password bug but this isn’t it since you are able to login to the forum, using email and password. That bug won’t let you log into the forum once the game forgets.

I assume you have already contacted support? If you haven’t yet, go to top of page-support. Then top of page-submit a request. From there, make a ticket.

ok i will thank you for all the help it was greatly appreciated