Guild Wars 2

quote:

It’s not fair to blame ArenaNet or NCSOFT for the shoddy practices of an unauthorized seller. Please stop posting about this. The issue is NOT ours to resolve, and I think the team has been extraordinarily kind to allow the player to re-enable his account rather than saying “Nope, start over.”
Considering the circumstances you are wrong to be upset; rather, I feel, you should recognize that we got not a single penny of that shady seller’s money, and cannot be held responsible for his/her actions!

as i said in the thread we are perfectly fine with the fact he had to buy the game again !
the reason of that thread was because the PASSWORD RESET FUNCTION is not working for him hes not recieving any kind of e-mail allthought it states that one got send

no not even in his spam folder
till now he tryed it with the following browsers:
-chrome
-firefox
-opera
-safari
-standard internet explorer

resulting in the same all the time

he made a ticket earlyer
the answer to that ticket was simply they have to verify once again he is the owner
he provided all informations he had

the next answer hours later was once again they needed to verify

so the request of that thread was SIMPLY
tell them the account IS verifyed and all it needs is a SIMPLE password reset nothing else

its been 7 days he cant play anymore

so atleast speed that part up !

ticket ID once again:

actual ticket:
130731-002232

ticket before that(he closed it cause he raged in his answer):
130731-001902

original restore ticket including the new CD key and all that stuff:
130724-001232

allright he just got an answer on his closed ticket 2 minutes again
he finally got a link to reset his password

thx