service cant help me change email

service cant help me change email

in Account & Technical Support

Posted by: Foxy.7956

Foxy.7956

I have an email adress from my GW1 account that now is invalid I wanted to change that in the past so I changed my GW1 email to the new one, although I had to keep the username from my old email adress because it is linked to my ncsoft account. now when i linked my guild wars 2 it now uses the old email adress since it is the username from my GW1, now I can’t change my email adress.

service cant help me change email

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

Have you tried asking support for help?? Please follow this link for more information and help with that. Support will likely be able to assist you.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

service cant help me change email

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I have an email adress from my GW1 account that now is invalid I wanted to change that in the past so I changed my GW1 email to the new one, although I had to keep the username from my old email adress because it is linked to my ncsoft account. now when i linked my guild wars 2 it now uses the old email adress since it is the username from my GW1, now I can’t change my email adress.

There are quite a lot of accounts, aren’t there? Game, support, GW, GW2…

I really believe that Support can help you, or at least explain your options, so contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

service cant help me change email

in Account & Technical Support

Posted by: Foxy.7956

Foxy.7956

Ok well I had an email back from one of the GM’s through support they awnsered they cant change it since the email is linked to another account, but I only have one I’m sure of it… So I wonder what is wrong here, if it is because of the fact I tried to link my new adress in guild wars 1 it might have confused the database?

service cant help me change email

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

well I tried making a ticket and I felt liek being awnsered by a machine the person did not understand my situation, because I tried changing my email several times and it keeps saying error or its in use.

You can’t manually change your email for Guild Wars2, only your password which would give the error ‘in use’. Contacting Customer Support and asking for assistance is the only way you can change your Guild Wars2 email address. You may update your original ticket and again, ask for assistance with changing the email address associated with your GW2 account. Good luck. =)

service cant help me change email

in Account & Technical Support

Posted by: Foxy.7956

Foxy.7956

Ye I will try fixing this with a GM, it looks like a registration confusion here. Because I never had 2 accoutns. Thanks for the help