Guild Wars 2 Forum - Account & Technical Support

since when is 72 hours been 96 hours and counting

Im using my sons account for [pongy.1960]
Hacked Saturday morning
120901-007934 01/09/2012
120902-008755 02/09/2012
120905-002730 05/09/2012

since when is 72 hours been 96 hours and counting

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Questbott.1257:
Im using my sons account for [pongy.1960]
Hacked Saturday morning
120901-007934 01/09/2012
120902-008755 02/09/2012
120905-002730 05/09/2012

I’m not sure where 72 hours came into this, but the team is expanding, training new people, and working very hard on these issues. I recommend you update your oldest ticket and close the other two. Multiple/duplicate tickets are one of the reasons that people are waiting so long. They do not speed your resolution, they slow it.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

since when is 72 hours been 96 hours and counting

in Account & Technical Support

Posted by: Questbott.1257

Questbott.1257

Hacked accounts – If you submit a support ticket for a hacked account, ensure it is properly prioritized by following these instructions. We’re resolving prioritized hacked account tickets within 72 hours. Taken from http://wiki.guildwars2.com/wiki/Game_status_updates

I`ve closed 2 tickets and left the Hacked account up 120902-008755
and i got a response

Response Via Email (Steve) 09/05/2012 11:11 PM
Hello Fellow Player,

The forums are currently down. Attempting to log into the forums will cause an error to display advising that you do not have a Guild Wars 2 account. This error will continue to be displayed until the forums are repaired. We are working to get the forums back online as soon as possible. In the meantime please disregard this error message.

Error Messages
- There are a variety of errors that can be displayed when you fail to log into the client. Please review the error below if you are receiving an error upon login. A full list of all error codes and what they mean can be found at http://en.support.guildwars2.com/app/answers/detail/a_id/8994.

- The Most common error is Error 9 which indicates you do not have Headstart access and must wait until 00:00 PDT (12 am PDT), on August 28th to login. If you believe this is an error and your code should have headstart, then please contact your retailer about your code and let them know your code does not include headstart access.