Guild Wars 2

I was titled twice for did nothing?What can I going to do?I support a lot,but there no any ture answer for me?And the accounts are still be titled.
Did I be hacked?Where can I find the Evidences?

Your post is unclear about what happened. What do you mean you were titled twice. What titles.

I assume that you mean suspensions here.

So by that, I assume that you have been suspended twice and are still suspended now (either still on second or on a new, third, suspension). The suspensions themselves scale in time, so the second will be longer then the first. This might be why you are still suspended now when, the first time, it was over by now.

By “support a lot” comment, I’m assuming that means you support the game via buying gems etc. ANet tends not to give out “evidence” of a suspension, in case it reveals any type of hacks or exploits to anyone else.

As for been hacked yourself; if you did nothing to deserve the suspension(s) then you need to create a ticket with support, asking for help in regards to the suspension(s) and possibly for advice with account security on your end, i.e. email and PC security.

You can contact support by clicking on the support tab at the top of the page.

If you’ve received an email telling you your account has been restricted or suspended, be VERY careful to make sure it’s genuine, there are a lot of very real-looking phishing emails going round at the moment.

If you can still log into the game despite an email saying you’ve been suspended, then it’s probably a phishing scam, and you must not click on any of the links in the email. I think there’s a post on here somewhere about these phishing emails, I’ll have a look for it.

DjC.7039:

I assume that you mean suspensions here.

So by that, I assume that you have been suspended twice and are still suspended now (either still on second or on a new, third, suspension). The suspensions themselves scale in time, so the second will be longer then the first. This might be why you are still suspended now when, the first time, it was over by now.

By “support a lot” comment, I’m assuming that means you support the game via buying gems etc. ANet tends not to give out “evidence” of a suspension, in case it reveals any type of hacks or exploits to anyone else.

As for been hacked yourself; if you did nothing to deserve the suspension(s) then you need to create a ticket with support, asking for help in regards to the suspension(s) and possibly for advice with account security on your end, i.e. email and PC security.

You can contact support by clicking on the support tab at the top of the page.

My Expression is not clear.I mean my 2 accounts is still be titled.And I have supported for 6 times.
And last their answer is:

“Hello Dan,

Your Guild Wars 2 account was detected to be involved in the use of one or more disallowed third-party programs. While some programs are used for benign purposes, others are designed to cheat, exploit, or manipulate the game in an unacceptable manner.

The use of the specific program or programs associated with your account was determined to be a breach of the Guild Wars 2 User Agreement and the Rules of Conduct, both of which you accepted when creating your account. As a result of this breach, the account has been terminated.

We have complete confidence in our detection and in our decision to terminate the account. Therefore, we will not accept an appeal in relation to this account termination.

Regards,

GM Nalu
Guild Wars 2 Support Team
http://support.guildwars2.com/"

After this,no matter what I support,they answer me like this:

“Hello,

We’d love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

How would you rate the support you received?

Good, I’m satisfied

Bad, I’m unsatisfied

Here’s a reminder of what your ticket was about:"

I wonder if they even see my content?I really did nothing.And my 2 account are still be titled.

This is my 2 accounts:
forevermd.2139
forever.4036

Ok, what you mean is your two accounts were both suspended (not titled). Now no one on the forum can answer your questions about if this is correct. If you truly believe you were suspended wrongly you can post your ticket number here —> https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged for a final review by Gaile.

Take note though, that if you post the ticket numbers, and you were found to be at fault, even after a review by Gaile, then the accounts will remain banned.

However, if you can prove to ANet that you were hacked, or that you unwillingly had third-party programs interfering with the game, then maybe something can be done. But this is me just speculating though, as forum members, myself included, know nothing of your situation.

Customer Support and Gaile will do what they can, but their final answer is just that, FINAL.

I only know the simple English.This letter was my friend writed for what I said. GW2 will be open server in China,but I don’t want to play because it has the VIP.I play on the other side of the earth because it has a fair environment.

All you can do at this point is post your ticket number here —> https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged for someone to look at one more time.

Click on the blue text to bring up the site.