support doesn't respond

support doesn't respond

in Account & Technical Support

Posted by: Abir.1375

Abir.1375

i had 400 rating is weaponsmith n 400 in leatharworker on my guardian , then i swtiched to anothar crafting profession. After i activated my weaponsmithing again i see i have only 8 rating in weaponsmith insted of 400 rating so i submited a ticket n still didn’t get any response from support.

support doesn't respond

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

You always will get a response from Support. You may want to check out this thread, because quite a few ISP (e-mail providers) are blocking our mails. Thread is here: https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

support doesn't respond

in Account & Technical Support

Posted by: Abir.1375

Abir.1375

i have sent ticket with different email n still no use though i got auto response n promotional email from guild wars 2 team n i checked spam folder too.

support doesn't respond

in Account & Technical Support

Posted by: ShiningSquirrel.3751

ShiningSquirrel.3751

You should avoid submitting multiple tickets as that will slow any response you will receive. How long ago did you submit your first ticket? It can take up to 72 hours for a team member to research your ticket and respond with a solution or a request for additional information.

support doesn't respond

in Account & Technical Support

Posted by: Abir.1375

Abir.1375

more than 55 hours ago :s

support doesn't respond

in Account & Technical Support

Posted by: ShiningSquirrel.3751

ShiningSquirrel.3751

more than 55 hours ago :s

Then it was not even 2 days when you posted this thread. You can’t claim support does not respond if you don’t give them time to respond.

support doesn't respond

in Account & Technical Support

Posted by: Abir.1375

Abir.1375

ok i will wait 72 hours then as u said thnx