Guild Wars 2

so I saw this on the forums: 121115-000111 Account closed (potential fraud issues) and refunded

I was wondering if I bought a new code from guildwars2 site if I could apply it to my account to reactivate it, also can I even use my card or has it blocked. If I don’t hear back from support I will assume my money is no good and you don’t want me to buy from you again.

I updated my ticket with this same question but since I’ve never heard from them I thought I’d post it here as well and maybe Gaile will see it.

I’m not sure what u’re talking about but I’ll try to explain as I know.

Account closed and refunded —→ there’s no chance to get account back.

Account released —→ u can get ur account back but u have to re-purchase the game to gain a access to the game.

u can try to re-purchase GW2 thru official site again with same card.
but I think they block the online purchase with non-north american card thru
official site. u may have to re-purchase thru authorized retailers.

good luck

Gaile Gray.6028:

zrathos.9257:

so I saw this on the forums: 121115-000111 Account closed (potential fraud issues) and refunded

I was wondering if I bought a new code from guildwars2 site if I could apply it to my account to reactivate it, also can I even use my card or has it blocked. If I don’t hear back from support I will assume my money is no good and you don’t want me to buy from you again.

I updated my ticket with this same question but since I’ve never heard from them I thought I’d post it here as well and maybe Gaile will see it.

Each of these situations needs to be reviewed directly and privately. Please update your ticket to ask the question. I’m sorry that there’s a delay and hope you’ll hear very soon.

Well I would like that but seeing as 121115-000111 is my ticket number and support hasn’t even told me “Account closed (potential fraud issues) and refunded” through email or the ticket system, I thought the forums was my only line of communication. Just trying to get a quicker response.