Guild Wars 2

Morning world

I have both guild wars and guild wars 2 – and i do have a merged nc soft account

I have a step daughter who I bought GW2 for some time ago – obviously I have access to her pc, account info etc

I have a son who I decided to treat today and bought guild wars 2 – set it up, installed it and set up his account – again I have full access to his pc and account (He is at school so does not even know about it yet)

I can log into the game for him so when he gets back home he can just go play and create a character.

So…

Remembering the fun I had with the original GW, I noticed i could buy the complete pack for both children for about 25 quid – awesome.

So i log into my ncsoft account – and it tells me that I got my security questions wrong (Like bullkitten – I know where i was born and which school i was at and so on…) so, i humoured it and used the catchup to get a code sent – and guess what – nope, not having that either… Hmmm so I logged into the game and – that works – same password btw….

OK…. so I have a day off, lets use the kids accounts and i will log on and do the purchase there….

So, log into my sons brand new account – as in through guildwars2.com – and then realised that the store there only deals with gw2 stuff – so go to ncsoft and… it won’t let me log in…. same bullkitten….

hmmmm maybe it is because the account is brand new

so I log into my daughters account

AND

YEP

same old squit

so lets start doing some digging – lets ring technical support….
there is no telephone number – apparently its quicker by email…. so i set up a couple of tech support tickets – one on my account, one on my sons account. (I left my daughters account alone – she has an iPhone and an attitude so would react to emails….)

now call me a bluff old traditionalist – but this super dooper service that is quicker than a telephone call… its bloody slow… have the hamsters in the wheels been sabotaged with horlicks or something?
Or is it just a time difference thing?
Or monday morning blues?
or do i need to use an ouiji board?

I wanted to buy stuff – but i rather fear that i am not going to be able to….

and having spent a couple of hours tidying my man cave .. I went to log on and

Too Many failed login attempts – login temporarily disabled

please try again in a few minutes

By chance – and i realise that security is important – but does every one wanting to buy something go through this?

I was going to reinstall GW and GW2 and play along side the kids – and probably spend a few quid… I really really don’t wish to go through that now

You will need to talk to support, top of the page. They will be able to help you.

Please keep in mind though that you are going against ToS by logging into your kids accounts (or the other way around if all accounts belong to you yourself). I totally get that you’re a parent, but be careful.

If you have a GW1 account, and can enter the game, you can access the GW1 store through the login screen or character selection screen of GW1.

You can not, however, add any GW2 account to your Master NCSoft account. They are quite separate.

You can also enter the Guild Wars store here: https://secure.ncsoft.com/cgi-bin/Store.pl?action=toggleCategory&category=4

Good luck.

well

seems that I missed something….

even though both children have guild wars 2, that does NOT mean they have an nc soft account….

so – waiting for the games to arrive – i managed to track down two full versions of the game on disk – and will then log into their nc soft accounts and add guild wars..

may I humbly suggest that it is put in big letters that you do not have an nc soft account, even if you do have a guild wars 2 account….

Whilst you’re checking this, can you get security on the NCSoft account bumped up.. it’s very disconcerting to have a GW2 account, that’s linked to an NCSoft account that’s protected by a maximum 13 character password.

AnonEMouse.7932:

Whilst you’re checking this, can you get security on the NCSoft account bumped up.. it’s very disconcerting to have a GW2 account, that’s linked to an NCSoft account that’s protected by a maximum 13 character password.

From the Knowledge Base: ‘Important Note: You cannot link your Guild Wars 2 account to the NCSOFT Account Management (NCMA) system or link the two games through your NCMA. In addition, you do not need access to your existing NCMA to purchase Guild Wars 2 or to link it to your existing Guild Wars account.’

https://help.guildwars2.com/entries/28147506-Guild-Wars-Accounts-Their-Effect-on-Guild-Wars-2

Thus, the two accounts (Guild Wars 2 and NCSoft) are not linked.