Guild Wars 2

Anet (or somebody), can you explain why 1 of 2 of my Dwayna Weapon Skins I bought today (1 for myself and 1 to hold onto) disappeared after only choosing to dedicate 1 of them to my Wardrobe? Both Dwayna Skins were in my inventory at the time when this happened, yet that should not matter because only one of them was supposed to go to the Wardrobe, not 1 to the Wardrobe and the other disappearing.

Provided in this Bug Report is a screenshot of my 2 Dwayna Greatsword purchases, my Inventory and Bank searches (turned up nothing), and my Wardrobe Window proving that 1 of the 2 Dwayna Weapon Skins went to my Wardrobe whereas the other is gone.

I am now almost 80g in the hole. Will I be compensated for this at all?

P.S. I just recently (as of my editing this) bought 3 more Dwayna Greatswords. However, I hope that doesn’t ruin the evidence I have provided in the screenshot since I sent a ticket about this from within the game and here (because sending it here is more direct in my honest opinion, plus I wanted feedback from the community).

So far I should have 4 remaining (I only have 3 remaining) Dwayna Greatsword Skins with only 1 of the skins going to the Wardrobe (that is 5 I bought total that should show up somewhere in the logs).

Thank you in advance if this issue gets fixed.
Valdrimari

Have you tried re-logging? Sometimes doing so can make seemingly disappeared items show up again. If that doesn’t work, I’d contact support to get the item re-sent to you (if they find an error has occurred).

RoseofGilead.8907:

Have you tried re-logging? Sometimes doing so can make seemingly disappeared items show up again. If that doesn’t work, I’d contact support to get the item re-sent to you (if they find an error has occurred).

Re-logging did not do a thing. That being said, I just recently bought 3 more Dwayna Greatsword Skins to hold onto (hopefully that doesn’t ruin the evidence I provided since Anet can go back and check things I am sure), yet I am still short 1 Dwayna Greatsword Skin I should be compensated for in some way, shape or form.

One more thing: Triple check that you didn’t accidentally send it to your bank. Double clicking your inventory from the Vault/Bank window can make you think you’ve lost an item when it just moved.

Also, Bug Reports (what you submitted in-game) aren’t support tickets, nor is posting here on the forums. You have to make a Support Ticket. https://help.guildwars2.com/anonymous_requests/new

RoseofGilead.8907:

One more thing: Triple check that you didn’t accidentally send it to your bank. Double clicking your inventory from the Vault/Bank window can make you think you’ve lost an item when it just moved.

Also, Bug Reports (what you submitted in-game) aren’t support tickets, nor is posting here on the forums. You have to make a Support Ticket. https://help.guildwars2.com/anonymous_requests/new

Did you not view the Screenshot? The Screenshot clearly shows my Inventory and Bank ‘searches’ turn up nothing.

On another note, what I sent to Anet qualifies as a ‘Bug’ far as I’m concerned and that’s as good as a ticket to me, because I chose the ‘Support’ option in-game to send the issue I am having to Anet. There were no other options to choose from that were relevant to the issue I am having.

Eidolonemesis.5640:

RoseofGilead.8907:

One more thing: Triple check that you didn’t accidentally send it to your bank. Double clicking your inventory from the Vault/Bank window can make you think you’ve lost an item when it just moved.

Also, Bug Reports (what you submitted in-game) aren’t support tickets, nor is posting here on the forums. You have to make a Support Ticket. https://help.guildwars2.com/anonymous_requests/new

Did you not view the Screenshot? The Screenshot clearly shows my Inventory and Bank ‘searches’ turn up nothing.

On another note, what I sent/am sending to Anet qualifies as a ‘Bug’ far as I’m concerned and that’s as good as a ticket to me, because I chose the ‘Support’ option in-game to send the issue I am having to Anet.

Ah, I didn’t notice that you’d searched in both fields in the shot. My bad there.

But a Bug Report isn’t the same as a Support Ticket. Bug Reports don’t ever get a direct response. You have to submit an actual Support Ticket to talk to anyone about getting the skin back. And you can only do that via the link I posted above.

Edit: I see I mistook one of the icons for the missing Greatsword…my bad.

Also, note: Sending an in-game Bug Report will garner no response, as indicated on the Bug Report window.

Good luck.

RoseofGilead.8907:

Eidolonemesis.5640:

RoseofGilead.8907:

One more thing: Triple check that you didn’t accidentally send it to your bank. Double clicking your inventory from the Vault/Bank window can make you think you’ve lost an item when it just moved.

Also, Bug Reports (what you submitted in-game) aren’t support tickets, nor is posting here on the forums. You have to make a Support Ticket. https://help.guildwars2.com/anonymous_requests/new

Did you not view the Screenshot? The Screenshot clearly shows my Inventory and Bank ‘searches’ turn up nothing.

On another note, what I sent/am sending to Anet qualifies as a ‘Bug’ far as I’m concerned and that’s as good as a ticket to me, because I chose the ‘Support’ option in-game to send the issue I am having to Anet.

Ah, I didn’t notice that you’d searched in both fields in the shot. My bad there.

But a Bug Report isn’t the same as a Support Ticket. Bug Reports don’t ever get a direct response. You have to submit an actual Support Ticket to talk to anyone about getting the skin back. And you can only do that via the link I posted above.

I see. Thank you very much!

Inculpatus cedo.9234:

In your screenshot, I see one in the bank, and one that you used (sent to Wardrobe). That would be the two you bought (initially).

Also, note: Sending an in-game Bug Report will garner no response, as indicated on the Bug Report window.

Good luck.

To the first half of what you said, wrong. The icon of a Dwayna Greatsword is not in my Bank as seen in the Screenshot. To the second half of what you said, I understand that now (thank you guys) to which I am going to send a ‘Support Ticket’ to Anet about this issue.

Inculpatus cedo.9234:

Edit: I see I mistook one of the icons for the missing Greatsword…my bad.

It’s all good. No problem ^^