Guild Wars 2

Anyone else having issues of game freezing at Gendarran Fields load screen after clicking Captain’s Airship Pass? Not only does the game freeze (though music continues), but computer will not respond at all after initial ctrl/alt/dlt. Physical (power button hold) shut down is required. After power up and game entry character is located on the airship deck as expected.

This has been going on for a week and though it does not happen every time, I’d estimate it at 50%.

You can try a -repair of the client.

You can contact the CS Team for assistance.

Information for both is accessed via the ‘Support’ link above/below.

Good luck.

If you need to physically hold the power button and ctrl-alt-del doesn’t work, it’s in the realm of hardware, OS, or driver problems. Make sure your drivers are up to date, your GPU is working correctly, hasn’t come unseated, isn’t overheating, etc.

Thank you both for the responses. Out of pure curiosity I must ask would hardware, OS, and driver…also client issue result in simply one item in the game freezing it (Captain’s Airship Pass)? I only ask because every other way I can use to enter Gendarran Fields, or any other area for that matter does not result in game freeze/computer lock up. The only time it occurs is by clicking that seemingly insignificant little item. Not questioning your knowledge, simply wondering if that’s really possible as I’ve never experienced something like that where it’s not been a bug of sorts. Thanks again!

It’s definitely not impossible, but if the lockup is limited to a single area or action, I’d suspect corrupted data might be the cause of it. (I mean, if that corrupt data causes the entire system to hang, it’s definitely a driver/hardware bug, but one that’s easier to avoid in the future.)

Try the `-repair` option, or deleting gw2.dat, and see if that helps.

Thanks for the help! Deleted and re-installed only to have the issue happen the second time I clicked it. This time I noticed selecting “sign out” after “ctrl/alt/del” rather than “reset” or “shut down” (both frozen options ) manages to shut down the program and the computer does not need physical shutdown. A plus. Hopefully Anet can help.

It’s not a fix, but it should be more convenient to kill the game if you change graphics settings to run in windowed or windowed fullscreen mode. You also might be able to get task manager to open with Ctrl-Shift-ESC, though sometimes a frozen exclusive fullscreen game won’t minimize.

Since you’ve already deleted the .dat file and redownloaded it, the first other possible fix I’d suggest is trying a different GPU driver version. It’s possible that some game asset in the airship is creating a problem for the current driver that might not exist in newer or older versions.