Arah Story Is bugged
I am sorry you are having so much difficulty finishing Arah.
I have been in Arah/story five times and never had any trouble. During the last 24 hrs, a number of people appeared to have been logged out of the game — although frustrating, this had nothing to do with Arah or any other dungeon.
I would recommend that you contact support and give them the approximate times you started the storymode and ask them to look into it. They will be better able to help you troubleshoot, especially if it turns out to be something specific to your account or installation.
It’s not his account or installation. My group had to quit because we bugged on the ship part also. The second time through we were fine.
[UV]
Might be a server specific thing? A few guildies and I completed it with no issue a day ago. NSP server.