Guild Wars 2

I’m getting the Blue Screen of Death from this game. I used to have this problem maybe 5 or 6 months ago, but you all fixed it. It returned after last patch. Please fix it, as while I love gw2, I’m not going to ruin my computer to play it.

BSOD happens only with this game, no others (League of Legends, Skyrim). Not sure why.

dxdiag attached

I have also seen this happen 2-3 times since the last patch. New computer as of July.

I’ve attached the event log. not sure if this will help.

Your bsod file took me here when researching it:

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/need-help-with-bug-check-code-257292/4ac35cc2-2264-4708-9ee8-e746dde122b1

Summary: heat and bad hardware are your most likely culprits for a BSOD. Usually, windows these days takes a solid hit from the software side for it to even be bothered, and all it will do is close the buggy program. If a problem is killing windows completely, start from the assumption that something is physically wrong with the hardware. Measure temperatures (there is software for this). Test components (GPU, CPU, and RAM – there is software for each).

Pay special attention to other behaviors. Rendering glitches in games may be the GPU failing in non-fatal ways. Odd sounds may signal problems affecting the system clock (heat?).
//Portable Corpse

More info. Ever since patch, my graphics card revs hard almost the entire time I’m in game. It’s a GTX 550. There is no way in heck an mmo should do that. The BSOD kicks in maybe 5 to 10 minutes after I launch gw2.

I have shadows turned off, and a lot of other stuff turned to medium or low.

Something you guys changed in the graphics is overloading a graphics card that should play this game with everything turned on with no problems.

danbuter.2314:

More info. Ever since patch, my graphics card revs hard almost the entire time I’m in game. It’s a GTX 550. There is no way in heck an mmo should do that. The BSOD kicks in maybe 5 to 10 minutes after I launch gw2.

I have shadows turned off, and a lot of other stuff turned to medium or low.

Something you guys changed in the graphics is overloading a graphics card that should play this game with everything turned on with no problems.

Did you check for dust?

Yes. It is clean.

And it just did it again. I’m seriously considering just uninstalling your game. Do something aobut this.

(and all you guys who know nothing about computers, please don’t give advice).

Have you submitted a ticket to Tech Support? Because that is where you will find help with your problem. Good luck.

Is your Graphics Driver a current non-Beta version?

Seriously, look at your GPU temps:
http://www.almico.com/speedfan.php
Nothing this game can do should cause parts to overheat.

All the fans in the world mean nothing without air:
http://www.tomshardware.com/forum/363906-33-asus-overheating

One thing I have noticed is the fans run a bit while I’m playing the game. But every single time, within 30 seconds of me exiting game or even just shrinking it to the taskbar, every fan in my case kicks into high gear. Is there some setting in the game that prevents the case fans from running?

danbuter.2314:

One thing I have noticed is the fans run a bit while I’m playing the game. But every single time, within 30 seconds of me exiting game or even just shrinking it to the taskbar, every fan in my case kicks into high gear. Is there some setting in the game that prevents the case fans from running?

Unless you have manually set the fan speed, it is acting on temperature. No game settings will change what your fan does.

Is your Graphics Driver a current non-Beta version?

No, it is the current release.

Have you tried using a stress test to see if you can provoke the bluescreen outside GuildWars?

If temperature is fine (Check Yamagawas link to temperature monitors, even if it wasn’t dusted up, just to be 100%), other games/stress test makes it through, and you have a current stable driver, then it’s becoming an odd issue in my book.

danbuter.2314:

One thing I have noticed is the fans run a bit while I’m playing the game. But every single time, within 30 seconds of me exiting game or even just shrinking it to the taskbar, every fan in my case kicks into high gear. Is there some setting in the game that prevents the case fans from running?

So… Fans run hard while the game is running, and they go to max revs when you minimize the game or close it.

At a guess…

Either a clock-speed is being set wrong causing a real overheat, or the clock speed is fine and the fans are responding to something else. Poor airflow can exacerbate a bad clock-speed setting.

Sounds like a definite software component, probably involving drivers or firmware. Hardware may be a factor. Bugs in the game’s handling of the video card are possible but I’m not a video rendering expert and offhand find the idea unlikely – the game interfaces with drivers that manage the video card, at , I think two steps of removal- direct-x to video drivers to video card? there would be users piping up to say ‘me to!’ if this problem were not unique to you or already resolved via updates.

You might check your motherboard out. I’ve had bad bios induce reboots after a perceived (not real) overheat event, signaled by the fans going to max RPM for ten seconds and then the system rebooting. In my case, this was fixed by a bios update.

Please monitor temperatures and stress-test. Verify this is a overheat. verify the overheat is real. Verify your fans are all working and you have good airflow. Check, double and tripple-check the video drivers. Are they the latest non-beta version? Is the previous version also available to try? Is there software to let you observe and/or control the GPU clock speed? Can you stress-test your graphics card? Have you overclocked your GPU?